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<!doctype html>
<html lang="en" class="no-js">
<head>
<meta charset="utf-8">
<script>
document.documentElement.className = document.documentElement.className.replace(/\bno-js\b/g, '') + 'has-js ';
</script>
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="ResearchU puts the self-care of user researchers at the heart of Service Design, by combining therapeutic and user research practices to reduce trauma.">
<meta name="generator" content="Eleventy">
<title>ResearchU - a user research and training consultancy</title>
<link rel="stylesheet" href="styles/index.css">
</head>
<body class="font-sans" id="top" itemscope itemtype="http://schema.org/WebPage">
<div class="text-xl text-gray-800">
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<img src="images/ResearchU.svg" id="logo" alt="" />
<h1 class="text-4xl leading-tight font-medium mt-10 mb-0">Putting the self-care of user researchers at the heart of Service Design, by combining therapeutic and user research practices to reduce trauma.</h1>
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</header>
<main>
<section class="blue">
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<h2 class="text-4xl mb-6 font-medium">About ResearchU</h2>
<p>We are a user research consultancy specialising in the delivery of all aspects of user research and training. We place a strong emphasis on self-care and how to conduct sensitive research. Our services have derived from over 20 years of experience working with trauma and complex needs, in a wide range of settings including, public, private and third sector. We combine user research and therapeutic techniques to explore difficult topics, for example; researching death and bereavement.</p>
<p>Read more about how we use art to encourage self-reflective practice.</p>
<p><a href="https://www.linkedin.com/pulse/exposure-others-trauma-toxic-jane-reid/">https://www.linkedin.com/pulse/exposure-others-trauma-toxic-jane-reid/</a></p>
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<section>
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<h2 class="text-4xl mb-6 font-medium">What we offer</h2>
<h3 class="text-2xl pb-2">Training</h3>
<p>We offer a full range of user research training from introductory to advanced levels. Topics include, for example; how to plan and conduct user research, what methods to use and when, analysis, how to create personas, interview techniques, and how to communicate findings with impact.</p>
<h3 class="text-2xl pb-2">Consultancy</h3>
<p>We work directly with clients to provide user research expertise throughout the service and product design lifecycle lifecycle i.e. discovery, alpha, beta and live. We also help organisations scale user research, as a profession.</p>
<h3 class="text-2xl pb-2">Other services</h3>
<p>We offer individual EQ-I2.0 Emotional Intelligence Assessments and work with teams and leaders to help them to facilitate the performance, learning and development of the organisation.</p>
<p>We also offer 121 and team coaching, mentoring and follow up support.</p>
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<div class="">
<img src="images/researchu-mask.png" class="flex-initial rounded-lg" />
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<img src="images/researchu-training-day.png" class="flex-initial rounded-lg" />
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<h2 class="text-4xl mb-6 font-medium">Who are ResearchU</h2>
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<img src="images/jannice-hannaway-researchu.png" class="rounded-full" />
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<h3 class="text-3xl font-semibold">
Janice Hannaway
</h3>
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<p>Janice is a NN/g certified user researcher who has worked with various government departments where she has applied her understanding of human behaviour to develop user focused products and services. As well as this Janice has over 25 years experience working with people with complex needs and trauma in public, private and third sector organisations. She currently practices as an accredited psychodynamic therapist, coach and clinical supervisor. Janice is also a certified Emotional Intelligence Assessor (EQ-i 2.0 & EQ360).</p>
<p>Janice has a great passion for understanding the complexity of people, their motivations, behaviours and challenges they face. And thus, Janice is highly skilled at getting to the root of people’s problems and empowering them with the skills to overcome them.</p>
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<div class="lg:items-center lg:justify-between border p-6 rounded-lg mt-4 lg:mt-0 bg-white">
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<span class="inline-flex items-center justify-center w-40 h-40 rounded-full mt-1">
<img src="images/jane-reid-researchu.png" class="rounded-full" />
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<h3 class="text-3xl font-semibold">
Jane Reid
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<p>A highly experienced user researcher, she specialises in conducting research across a range of complex areas, including; homelessness, drugs, alcohol, domestic abuse and intergenerational unemployment. Clients include: Disclosure Scotland, NHS Digital (UK), Ministry of Justice, UK Gov Cabinet Office, Scottish Courts and Tribunal Service and Essex County Council.</p>
<p>A great believer in working with others to solve problems, she set up and led a cross government and third sector working group to look at: when and what to ask about sex and gender on forms. This research has led many organisations to rethink whether or not they need the question and some have removed it.</p> <p><a href="https://blogs.gov.scot/digital/2018/07/05/sex-and-or-gender-working-together-to-get-the-question-right/">https://blogs.gov.scot/digital/2018/07/05/sex-and-or-gender-working-together-to-get-the-question-right/</a></p>
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<section id="cta" class=" text-center">
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<h2 class="text-4xl mb-6 font-medium">Get in touch</h2>
<p class="text-2xl">For more information on how we an help you, please email us today.</p>
<a href="mailto:[email protected]" class="inline-block rounded-full bg-rublue-dark p-4 pl-8 pr-8 text-white hover:text-white">Email ResearchU</a>
</div>
</section>
</main>
<footer class="blue max-w-container bg-rublue-dark p-10 md:text-left md:flex">
<div>
Copyright ResearchU © 2020.
</div>
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