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Incidents

If you have questions about any incident, contact our developer support at Zettle Developer Portal.

March 2021

Finance API returned wrong transaction type for transactions made with cards.

Mar 30, 16:03 to 16:59 UTC
This incident has been resolved. Action needed to fix data.
We apologize for the inconvenience.

Click for details

Incident summary

There was a problem with the originatorTransactionType field in the response for transactions made with cards for the following endpoint:

GET /organizations/{organizationUuid}/accounts/{accountTypeGroup}/transactions

The following table lists the expected and actual values for the field:

Expected value in originatorTransactionType Actual value in originatorTransactionType during the incident
CARD_PAYMENT PAYMENT
CARD_PAYMENT_FEE PAYMENT
CARD_REFUND PAYMENT
CARD_PAYMENT_FEE_REFUND PAYMENT

Transactions made between the following timestamps were affected:

Start time: 2021-03-30 16:03:11.437237 UTC
End time: 2021-03-30 16:59:45.00856 UTC
The total duration was approximately 56 minutes.

What do you need to do as a consumer?

To fix your data, you would need to refetch transactions for merchants that your integration serves between the affected timestamps.

If your integration disregards transactions with originatorTransactionType PAYMENT and PAYMENT_FEE you would need to handle those transactions as you used to do with card related types. In other words CARD_PAYMENT and CARD_REFUND should be expected as PAYMENT.
CARD_PAYMENT_FEE and CARD_PAYMENT_FEE_REFUND should be expected as PAYMENT_FEE.

See the following example to understand better:

GET/organizations/self/accounts/liquid/transactions?start=2021-03-30T16:03:10&end=2021-03-30T16:59:46

Actual response during the time of incident after a partial fix when refetching:

{
  "data": [
    {
      "timestamp": "2021-04-23T00:08:40.171+0000",
      "amount": 5533,
      "originatorTransactionType": "PAYMENT_FEE", // Instead of CARD_PAYMENT_FEE_REFUND
      "originatingTransactionUuid": "63a5073a-a386-11eb-9017-db0e39c91814"
    },
    {
      "timestamp": "2021-04-23T00:08:40.168+0000",
      "amount": -201200,
      "originatorTransactionType": "PAYMENT", // Instead of CARD_REFUND
      "originatingTransactionUuid": "63a5073a-a386-11eb-9017-db0e39c91814"
    },
    {
      "timestamp": "2021-04-23T00:08:40.165+0000",
      "amount": -110,
      "originatorTransactionType": "PAYMENT_FEE", // Instead of CARD_PAYMENT_FEE
      "originatingTransactionUuid": "40a35d88-a387-11eb-850d-127e2d49c7a5"
    },
    {
      "timestamp": "2021-04-23T00:08:40.163+0000",
      "amount": 3990,
      "originatorTransactionType": "PAYMENT", // Instead of CARD_PAYMENT
      "originatingTransactionUuid": "40a35d88-a387-11eb-850d-127e2d49c7a5"
    }
  ]
}