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Analytics and Insights #168

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ssian2 opened this issue Feb 27, 2023 · 0 comments
Open

Analytics and Insights #168

ssian2 opened this issue Feb 27, 2023 · 0 comments

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@ssian2
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ssian2 commented Feb 27, 2023

What would you like to change?

SlackBot has the potential to be an insightful avenue for PlatOps, allowing us to gather data on the tickets being raised to Green Squad. The bot could report a variety of statistics on it's homepage, allowing PlatOps to identify problem points, which areas and teams need the most support and what the most common causes of tickets are.
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