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Prompt Users for Feedback on The Ticket Raising Process #166

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ssian2 opened this issue Feb 27, 2023 · 1 comment
Open

Prompt Users for Feedback on The Ticket Raising Process #166

ssian2 opened this issue Feb 27, 2023 · 1 comment
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@msl8r
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enhancement New feature or request

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@ssian2
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ssian2 commented Feb 27, 2023

What would you like to change?

Continuous feedback and improvement is an important aspect of the BAU lifecycle. To reflect this, ask users who raise a ticket for their feedback on how the process went whenever their ticket is closed. Feedback should be anonymous, obtained via direct message from SlackBot and posted to a private slack channel.
@ssian2 ssian2 added the enhancement New feature or request label Feb 27, 2023
@msl8r msl8r self-assigned this Mar 8, 2023
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msl8r commented Mar 8, 2023 •
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Sending direct messages means this needs to be enabled on the app, found on the app home tab under features

Screenshot 2023-03-08 at 11 04 41

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