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support.php
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support.php
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<?php
include('includes/session.php');
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1">
<meta name="description" content="Inventory Management System">
<meta name="author" content="Shivam Agarwal">
<title>Support Center | IMS</title>
<!-- Styling Files -->
<link href="css/bootstrap.min.css" rel="stylesheet">
<link href="css/metisMenu.min.css" rel="stylesheet">
<link href="css/main.css" rel="stylesheet">
<link href="css/font-awesome.min.css" rel="stylesheet" type="text/css">
<link href="css/animate.min.css" rel="stylesheet">
<link href="css/dataTables.bootstrap.css" rel="stylesheet">
<script src="js/jquery.min.js"></script>
<script src="js/bootstrap-notify.min.js"></script>
<!--[if lt IE 9]>
<script src="https://oss.maxcdn.com/libs/html5shiv/3.7.0/html5shiv.js"></script>
<script src="https://oss.maxcdn.com/libs/respond.js/1.4.2/respond.min.js"></script>
<![endif]-->
<script>
$.notifyDefaults({
type: "success",
newest_on_top: true,
placement: {
from: "top",
align: "center"
},
offset: 20,
spacing: 10,
z_index: 2031,
delay: 10000
});
</script>
</head>
<body>
<?php
//Position Check
if($position=="Administrator")
{$u=1;}
elseif($position=="Organization")
{$u=2;}
elseif($position=="User")
{$u=3;}
else
{header('Location: main.php');}
?>
<div id="wrapper">
<nav class="navbar navbar-default navbar-static-top" role="navigation" style="margin-bottom: 0">
<div class="navbar-header">
<a class="navbar-brand" href=""><i>IMS</i></a>
</div>
<ul class="nav navbar-top-links navbar-right">
<li class="dropdown">
<a class="dropdown-toggle" data-toggle="dropdown" href="#">
<i class="fa fa-user fa-fw"></i> Hola <?php echo $nickname; ?> <i class="fa fa-caret-down"></i>
</a>
<ul class="dropdown-menu dropdown-user">
<li><a href="logout.php"><i class="fa fa-sign-out fa-fw"></i> Logout</a>
</li>
</ul>
</li>
</ul>
<div class="navbar-default sidebar" role="navigation">
<div class="sidebar-nav navbar-collapse">
<ul class="nav" id="side-menu">
<li>
<a href="profile.php"><i class="fa fa-dashboard fa-fw"></i> Dashboard</a>
</li>
<li>
<a href="myp.php"><i class="fa fa-dashboard fa-fw"></i> My Products</a>
</li>
<li>
<a href="tools.php"><i class="fa fa-tasks fa-fw"></i> My Tools<span class="fa arrow"></span></a>
<ul class="nav nav-second-level">
<?php
if($u==1){
echo '<li><a href="tools.php#addproducts">Add Products</a></li>';
}
?>
<li>
<a href="tools.php#viewproducts">View Products</a>
</li>
<?php
if($u==1){
echo '<li><a href="tools.php#addorganisations">Add Organisations</a></li>';
}
?>
<li>
<a href="tools.php#vieworganisations">View Organisations</a>
</li>
<?php
if($u==1){
echo '<li><a href="tools.php#allocate">Allocate Products</a></li>';
echo '<li><a href="tools.php#deallocate">Deallocate Products</a></li>';
}
?>
<li>
<a href="tools.php#viewallocated">View Allocated Products</a>
</li>
</ul>
</li>
<?php
if($u==1)
{
?>
<li>
<a href="#"><i class="fa fa-wrench fa-fw"></i>Advanced<span class="fa arrow"></span></a>
<ul class="nav nav-second-level">
<li>
<a href="musers.php">Manage Users</a>
</li>
</ul>
</li>
<?php
}
?>
<li>
<a href="support.php"><i class="fa fa-life-ring fa-fw"></i>Support Center</a>
</li>
</ul>
</div>
</div>
</nav>
<div id="page-wrapper">
<div class="row">
<div class="col-lg-12">
<h1 class="page-header">Support Center</h1>
</div>
</div>
<div class="row">
<div class="col-lg-4 col-md-6 col-lg-offset-1">
<div class="panel panel-green">
<div class="panel-heading">
<div class="row">
<div class="col-xs-3">
<i class="fa fa-ticket fa-5x"></i>
</div>
<div class="col-xs-9 text-right">
<!-- Display no. of Tickets -->
<div class="huge">
<?php
if($u==1){
$sql="select * from complaints WHERE status<>'closed'";
$result=mysqli_query($conn,$sql);
echo mysqli_num_rows($result);
}
elseif($u==2)
{
$sql="select * from complaints WHERE status<>'closed' AND org='$nickname'";
$result=mysqli_query($conn,$sql);
echo mysqli_num_rows($result);
}
elseif($u==3)
{
$sql="select * from complaints WHERE status<>'closed' AND user='$user_check'";
$result=mysqli_query($conn,$sql);
echo mysqli_num_rows($result);
}
?>
</div>
<div>Active Complaints</div>
</div>
</div>
</div>
<div class="metho">
<a href="#" class="btlink" go="actt">
<div class="panel-footer">
<span class="pull-left">View Details</span>
<span class="pull-right"><i class="fa fa-arrow-circle-right"></i></span>
<div class="clearfix"></div>
</div>
</a>
</div>
</div>
</div>
<div class="col-lg-4 col-md-6 col-lg-offset-1">
<div class="panel panel-yellow">
<div class="panel-heading">
<div class="row">
<div class="col-xs-3">
<i class="fa fa-tasks fa-5x"></i>
</div>
<div class="col-xs-9 text-right">
<div class="huge">
<?php
if($u==1)
{
$sql="select * from complaints";
$result=mysqli_query($conn,$sql);
echo mysqli_num_rows($result);
}
elseif($u==2)
{
$sql="select * from complaints WHERE org='$nickname'";
$result=mysqli_query($conn,$sql);
echo mysqli_num_rows($result);
}
elseif($u==3)
{
$sql="select * from complaints WHERE user='$user_check'";
$result=mysqli_query($conn,$sql);
echo mysqli_num_rows($result);
}
?>
</div>
<div>Total Complaints</div>
</div>
</div>
</div>
<div class="metho">
<a href="#" class="btlink" go="allt">
<div class="panel-footer">
<span class="pull-left">View Details</span>
<span class="pull-right"><i class="fa fa-arrow-circle-right"></i></span>
<div class="clearfix"></div>
</div>
</a>
</div>
</div>
</div>
</div>
<?php
if($u!=2)
{
?>
<div class="row">
<div class="col-lg-4 col-lg-offset-4">
<div class="panel panel-danger tool-container">
<div class="panel-heading">
<i class="fa fa-cog fa-fw"></i> Actions
</div>
<div class="panel-body">
<div class="row">
<div class="col-md-12 text-center metho">
<button type="button" class="btn btn-outline btn-danger btn-lg btlink" go="addt">Add Complaint</button>
</div>
</div>
</div>
</div>
</div>
</div>
<?php
}
?>
<div class="row">
<div class="col-lg-8 col-lg-offset-2">
<div class="panel panel-info tool-container">
<div class="panel-heading">
<i class="fa fa-bars fa-fw"></i> Result
</div>
<div class="panel-body">
<div class="row">
<div class="col-lg-12">
<?php
if($u==1)
{
//View Active Tickets
echo '<div class="actt pbody" style="display:none;">';
$sql="select * from complaints WHERE status<>'closed'";
$result=mysqli_query($conn,$sql);
if (mysqli_num_rows($result) > 0) {
echo '<div class="dataTable_wrapper"><table class="table table-striped table-bordered table-hover my-table">';
echo "<thead><tr>";
echo '<th>Comp. No</th>';
echo '<th>Date of Complaint</th>';
echo '<th>Product Code</th>';
echo '<th>Product No</th>';
echo '<th>User</th>';
echo '<th>Organisation</th>';
echo '<th>Complaint</th>';
echo '<th>Status</th>';
echo '</tr>';
echo '</thead>';
echo '<tbody>';
while($row = mysqli_fetch_assoc($result))
{
echo '<tr>';
echo '<td>'.$row['cno'].'</td>';
echo '<td>'.$row['doc'].'</td>';
echo '<td>'.$row['pcode'].'</td>';
echo '<td>'.$row['pno'].'</td>';
echo '<td>'.$row['user'].'</td>';
echo '<td>'.$row['org'].'</td>';
echo '<td>'.$row['comp'].'</td>';
echo '<td>'.$row['status'].'</td>';
echo '</tr>';
}
echo '</tbody></table></div>';
?>
<br>
<div class="col-lg-6">
<form role="form" action="" method="post">
<div class="form-group">
<label>Enter Comp No to close</label>
<?php
//Fetch Complaints
$sql = "SELECT * FROM complaints WHERE status<>'closed'";
$result = mysqli_query($conn, $sql);
if (mysqli_num_rows($result) > 0) {
echo '<select class="form-control" name="cno" required><option></option>';
while($row = mysqli_fetch_assoc($result)) {
echo "<option value=".$row['cno'].">".$row['cno']."</option>";
}
echo '</select>';
}
else {
echo '<select class="form-control" required><option></option><option>No Active complaints.</option></select>';
}
mysqli_free_result($result);
?>
</div>
<button type="submit" class="btn btn-success btn-circle btn-lg" name="closet"><i class="fa fa-check"></i></button>
<button type="reset" class="btn btn-warning btn-circle btn-lg"><i class="fa fa-times"></i></button>
</form>
</div>
<?php
}
else
{
echo "No Active Tickets!";
}
echo '</div>';
//View Total Tickets
echo '<div class="allt pbody" style="display:none;">';
$sql="select * from complaints";
$result=mysqli_query($conn,$sql);
if (mysqli_num_rows($result) > 0) {
echo '<div class="dataTable_wrapper"><table class="table table-striped table-bordered table-hover my-table">';
echo "<thead><tr>";
echo '<th>Comp. No</th>';
echo '<th>Date of complaint</th>';
echo '<th>Product Code</th>';
echo '<th>Product No</th>';
echo '<th>User</th>';
echo '<th>Organisation</th>';
echo '<th>Complaint</th>';
echo '<th>Status</th>';
echo '</tr>';
echo '</thead>';
echo '<tbody>';
while($row = mysqli_fetch_assoc($result))
{
echo '<tr>';
echo '<td>'.$row['cno'].'</td>';
echo '<td>'.$row['doc'].'</td>';
echo '<td>'.$row['pcode'].'</td>';
echo '<td>'.$row['pno'].'</td>';
echo '<td>'.$row['user'].'</td>';
echo '<td>'.$row['org'].'</td>';
echo '<td>'.$row['comp'].'</td>';
echo '<td>'.$row['status'].'</td>';
echo '</tr>';
}
echo '</tbody></table></div>';
}
else
{
echo "No tickets found.";
}
echo '</div>';
}
elseif($u==2)
{
//Organisations!!
//View Active Tickets
echo '<div class="actt pbody" style="display:none;">';
$sql="select * from complaints WHERE status<>'closed' AND org='$nickname'";
$result=mysqli_query($conn,$sql);
if (mysqli_num_rows($result) > 0) {
echo '<div class="dataTable_wrapper"><table class="table table-striped table-bordered table-hover my-table">';
echo "<thead><tr>";
echo '<th>Comp. No</th>';
echo '<th>Date of Complaint</th>';
echo '<th>Product Code</th>';
echo '<th>Product No</th>';
echo '<th>User</th>';
echo '<th>Complaint</th>';
echo '<th>Status</th>';
echo '</tr>';
echo '</thead>';
echo '<tbody>';
while($row = mysqli_fetch_assoc($result))
{
echo '<tr>';
echo '<td>'.$row['cno'].'</td>';
echo '<td>'.$row['doc'].'</td>';
echo '<td>'.$row['pcode'].'</td>';
echo '<td>'.$row['pno'].'</td>';
echo '<td>'.$row['user'].'</td>';
echo '<td>'.$row['comp'].'</td>';
echo '<td>'.$row['status'].'</td>';
echo '</tr>';
}
echo '</tbody></table></div>';
?>
<br>
<div class="col-lg-6">
<form role="form" action="" method="post">
<div class="form-group">
<label>Enter Comp No to close</label>
<?php
//Fetch Complaints
$sql = "SELECT * FROM complaints WHERE status<>'closed' AND org='$nickname'";
$result = mysqli_query($conn, $sql);
if (mysqli_num_rows($result) > 0) {
echo '<select class="form-control" name="cno" required><option></option>';
while($row = mysqli_fetch_assoc($result)) {
echo "<option value=".$row['cno'].">".$row['cno']."</option>";
}
echo '</select>';
}
else {
echo '<select class="form-control" required><option></option><option>No Active complaints.</option></select>';
}
mysqli_free_result($result);
?>
</div>
<button type="submit" class="btn btn-success btn-circle btn-lg" name="closet"><i class="fa fa-check"></i></button>
<button type="reset" class="btn btn-warning btn-circle btn-lg"><i class="fa fa-times"></i></button>
</form>
</div>
<?php
}
else
{
echo "No Active Tickets!";
}
echo '</div>';
//View Total Tickets
echo '<div class="allt pbody" style="display:none;">';
$sql="select * from complaints WHERE org='$nickname'";
$result=mysqli_query($conn,$sql);
if (mysqli_num_rows($result) > 0) {
echo '<div class="dataTable_wrapper"><table class="table table-striped table-bordered table-hover my-table">';
echo "<thead><tr>";
echo '<th>Comp. No</th>';
echo '<th>Date of complaint</th>';
echo '<th>Product Code</th>';
echo '<th>Product No</th>';
echo '<th>User</th>';
echo '<th>Complaint</th>';
echo '<th>Status</th>';
echo '</tr>';
echo '</thead>';
echo '<tbody>';
while($row = mysqli_fetch_assoc($result))
{
echo '<tr>';
echo '<td>'.$row['cno'].'</td>';
echo '<td>'.$row['doc'].'</td>';
echo '<td>'.$row['pcode'].'</td>';
echo '<td>'.$row['pno'].'</td>';
echo '<td>'.$row['user'].'</td>';
echo '<td>'.$row['comp'].'</td>';
echo '<td>'.$row['status'].'</td>';
echo '</tr>';
}
echo '</tbody></table></div>';
}
else
{
echo "No tickets found.";
}
echo '</div>';
}
elseif($u==3)
{
//View Active Tickets
echo '<div class="actt pbody" style="display:none;">';
$sql="select * from complaints WHERE status<>'closed' AND user='$user_check'";
$result=mysqli_query($conn,$sql);
if (mysqli_num_rows($result) > 0) {
echo '<div class="dataTable_wrapper"><table class="table table-striped table-bordered table-hover my-table">';
echo "<thead><tr>";
echo '<th>Comp. No</th>';
echo '<th>Date of complaint</th>';
echo '<th>Product Code</th>';
echo '<th>Product No</th>';
echo '<th>Organisation</th>';
echo '<th>Complaint</th>';
echo '<th>Status</th>';
echo '</tr>';
echo '</thead>';
echo '<tbody>';
while($row = mysqli_fetch_assoc($result))
{
echo '<tr>';
echo '<td>'.$row['cno'].'</td>';
echo '<td>'.$row['doc'].'</td>';
echo '<td>'.$row['pcode'].'</td>';
echo '<td>'.$row['pno'].'</td>';
echo '<td>'.$row['org'].'</td>';
echo '<td>'.$row['comp'].'</td>';
echo '<td>'.$row['status'].'</td>';
echo '</tr>';
}
echo '</tbody></table></div>';
}
else
{
echo "No Active Tickets!";
}
echo '</div>';
//View Total Tickets
echo '<div class="allt pbody" style="display:none;">';
$sql="select * from complaints WHERE user='$user_check'";
$result=mysqli_query($conn,$sql);
if (mysqli_num_rows($result) > 0) {
echo '<div class="dataTable_wrapper"><table class="table table-striped table-bordered table-hover my-table">';
echo "<thead><tr>";
echo '<th>Comp. No</th>';
echo '<th>Date of complaint</th>';
echo '<th>Product Code</th>';
echo '<th>Product No</th>';
echo '<th>Organisation</th>';
echo '<th>Complaint</th>';
echo '<th>Status</th>';
echo '</tr>';
echo '</thead>';
echo '<tbody>';
while($row = mysqli_fetch_assoc($result))
{
echo '<tr>';
echo '<td>'.$row['cno'].'</td>';
echo '<td>'.$row['doc'].'</td>';
echo '<td>'.$row['pcode'].'</td>';
echo '<td>'.$row['pno'].'</td>';
echo '<td>'.$row['org'].'</td>';
echo '<td>'.$row['comp'].'</td>';
echo '<td>'.$row['status'].'</td>';
echo '</tr>';
}
echo '</tbody></table></div>';
}
else
{
echo "No tickets found.";
}
echo '</div>';
}
if($u==1||$u==3)
{
//Add Ticket
echo '<div class="addt pbody" style="display:none;">';
?>
<div class="row">
<div class="col-lg-6 col-lg-offset-3">
<form role="form" action="" method="post">
<div class="form-group">
<label>Product Code</label>
<?php
//Fetch product codes
$sql = "SELECT pcode,pno FROM allocated WHERE user='$user_check'";
$result = mysqli_query($conn, $sql);
if (mysqli_num_rows($result) > 0) {
echo '<select class="form-control" name="pcode"><option></option>';
while($row = mysqli_fetch_assoc($result)) {
echo "<option value=".$row['pcode'].">".$row['pcode']."</option>";
}
echo '</select>';
mysqli_free_result($result);
}
else {
echo '<select class="form-control"><option></option><option>No Products Found.</option></select>';
}
?>
</div>
<div class="form-group">
<label>Product No</label>
<?php
//Fetch product codes
$sql = "SELECT pcode,pno FROM allocated WHERE user='$user_check'";
$result = mysqli_query($conn, $sql);
if (mysqli_num_rows($result) > 0) {
echo '<select class="form-control" name="pno"><option></option>';
while($row = mysqli_fetch_assoc($result)) {
echo "<option value=".$row['pno'].">".$row['pno']."</option>";
}
echo '</select>';
mysqli_free_result($result);
}
else {
echo '<select class="form-control"><option></option><option>No Products Found.</option></select>';
}
?>
</div>
<div class="form-group">
<label>Complaint</label>
<input class="form-control" type="textarea" name="complaint" required>
</div>
<button type="submit" class="btn btn-success btn-circle btn-lg" name="comp"><i class="fa fa-check"></i></button>
<button type="reset" class="btn btn-warning btn-circle btn-lg"><i class="fa fa-times"></i></button>
</form>
</div>
</div>
<?php
if (isset($_POST['comp'])) {
$new=array();
$doc = date("d-m-Y");
$doc = date("d-m-Y",strtotime($doc));
$new[]=(htmlentities($doc));
$new[]=(htmlentities($_POST['pcode']));
$new[]=(htmlentities($_POST['pno']));
$new[]=(htmlentities($user_check));
//Fetch responsible organisation
$pcode=$_POST['pcode'];
$sql = "SELECT doe,scode,mcode FROM products WHERE pcode='$pcode'";
$result = mysqli_query($conn, $sql);
if (mysqli_num_rows($result) > 0) {
while($row = mysqli_fetch_assoc($result)) {
$doe=$row['doe'];
$doe = new DateTime($row['doe']);
$today = new DateTime();
if($today>$doe)
{
//Fetch Name of AMC Organization
$m=$row['mcode'];
$sql2 = "SELECT agency FROM organizations WHERE ocode=$m";
$result2 = mysqli_query($conn, $sql2);
while($row2 = mysqli_fetch_assoc($result2)) {$amc=$row2['agency'];}
mysqli_free_result($result2);
$new[]=$amc;
}
else
{
//Fetch Name of Seller Organization
$s=$row['scode'];
$sql2 = "SELECT agency FROM organizations WHERE ocode=$s";
$result2 = mysqli_query($conn, $sql2);
while($row2 = mysqli_fetch_assoc($result2)) {$seller=$row2['agency'];}
mysqli_free_result($result2);
$new[]=$seller;
//echo "In warranty";
}
$new[]=(htmlentities($_POST['complaint']));
$new[]="open";
//Function to Insert New Complaint
$sql = "INSERT INTO complaints VALUES (NULL,'$new[0]','$new[1]',$new[2],'$new[3]','$new[4]','$new[5]','$new[6]')";
if (mysqli_query($conn, $sql)) {
//echo "<div id='alert'>New record created successfully</div>";
?>
<script>
$.notify({
icon: 'glyphicon glyphicon-ok',
message: " Successfully Added!"
},{
type: 'success'
});
</script>
<?php
}
else {
//echo "<div id='alert'>Error: " . $sql . "<br>" . mysqli_error($conn)."</div>";
?>
<script>
$.notify({
icon: 'glyphicon glyphicon-warning-sign',
message: " Error! Please check your values."
},{
type: 'danger'
});
</script>
<?php
}
}
mysqli_free_result($result);
}
else {
echo 'Error checking warranty information!';
}
}
echo '</div>';
}
if($u==1||$u==2)
{
if (isset($_POST['closet'])){
$clid=(htmlentities($_POST['cno']));
$sql = "UPDATE complaints SET status='closed' WHERE cno=$clid AND status='open'";
if (mysqli_query($conn, $sql)) {
//Successfully
?>
<script>
$.notify({
icon: 'glyphicon glyphicon-ok',
message: " Closed successfully."
},{
type: 'success'
});
</script>
<?php
}
else
{
//Error
?>
<script>
$.notify({
icon: 'glyphicon glyphicon-warning-sign',
message: " Error! Please check your values."
},{
type: 'danger'
});
</script>
<?php
}
}
}
?>
<!-- /.col-lg-12 -->
</div>
</div>
</div>
</div>
</div>
</div>
<!-- /#page-wrapper -->
</div>
<!-- /#wrapper -->
<!-- JS Files -->
<script src="js/bootstrap.min.js"></script>
<script src="js/metisMenu.min.js"></script>
<script src="js/raphael-min.js"></script>
<script src="js/main.js"></script>
<script src="js/jquery.dataTables.min.js"></script>
<script src="js/dataTables.bootstrap.min.js"></script>
<script>
$(document).ready(function() {
$('div.metho').each(function() {
var $metho = $(this);
var myp=$(".btlink", $metho).attr("go");
$(".btlink", $metho).click(function(e) {
e.preventDefault();
$div = $("div." + myp);
$div.toggle(300);
$("div.pbody").not($div).hide();
return false;
});
});
});
</script>
<script>
$(document).ready(function() {
$('table.my-table').DataTable({
responsive: true,
"bLengthChange": false,
"ordering": false,
"info": false
});
});
</script>
</body>
</html>