[True Retention by Card Maturity] not showing any information

[diogomaymone]

Which add-on is affected?

[True Retention by Card Maturity] not showing any information

Prerequisite checklist

• In case of a bug: Have you tried restarting Anki?
• Are you running the latest version of the add-on? Have you redownloaded the add-on from AnkiWeb to make sure?
• Did you check the add-on description on AnkiWeb for known issues?
• Did you perform a cursory search through existing issue reports?

What is the problem/feature you would like to see fixed/implemented?

I have used this add-on in the past and it worked great but now that I’m back on Anki and have been doing reviews for a few days, the add-on simply does not show any information. I’ve installed it again just in case and even tried the other True Retention add-on but that one is not working either. This is especially weird because I have a friend with the same exact add-ons and even decks and it works for him.

How can we reproduce the problem?

Just open the stats page while holding the shift button.

Expected behavior: I expect it to show my stats

Actual behavior: Every field is either empty, 0 or N/A

Reproducible?: Yes

Version information

Anki
Anki Version ⁨2.1.49 (dc80804a)⁩
Python 3.8.6 Qt 5.14.2 PyQt 5.14.2

System

• Operating system: Windows
• Version: 10