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Basler Ace 2 camera not found with newest pylon software #469

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3 of 5 tasks
jesperstald opened this issue Jul 9, 2024 · 0 comments
Open
3 of 5 tasks

Basler Ace 2 camera not found with newest pylon software #469

jesperstald opened this issue Jul 9, 2024 · 0 comments

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@jesperstald
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jesperstald commented Jul 9, 2024

Describe the Issue
Using the CTI file provided in Pylon 7.1, i can connect to a Basler Ace 2 USB camera with no issues.
However, with Pylon 7.5, the camera is not detected.

To Reproduce

  1. Install python and harvester 1.4.3
  2. Install Pylon 7.5
  3. Connect Basler ACE 2 USB
  4. list the camera using harvester

Sample Code
I can show a piece of code that demonstrates the reported phenomenon:

  • Yes
  • No
import numpy as np
from harvesters.core import Harvester

h = Harvester()
h.add_file("C:/Program Files/Basler/pylon 7/Runtime/x64/ProducerU3V.cti")
h.update()

print(h.device_info_list)

Expected Behavior
The device should be listed.

Screenshots
If applicable, add screenshots to help explain your problem; Note that it is not necessary to put everything as a screenshot! If the source is a text just paste the text because that is much helpful for us.

Configuration

  • OS: Windows 11 home
  • Python: 3.11.9
  • Harvester: 1.4.3
  • GenTL Producer: Basler Pylon x64 ProducerU3V.cti
  • Camera: Basler ACE 2 USB

Reproducibility
This phenomenon can be stably reproduced:

  • Yes
  • No.

Actions You Have Taken

  • Installed pylon 7.5
  • Checked that the camera is using the correct driver from Basler
  • Tested connection via Pylon viewer
  • Reset camera to factory settings
  • Tested in two separate windows 11 systems
  • Checked that exact same code works with pylon 7.1
  • I've read the Harvester FAQ page.
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