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Cannot connect using google services #391

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erezimm opened this issue Feb 13, 2022 · 5 comments
Open

Cannot connect using google services #391

erezimm opened this issue Feb 13, 2022 · 5 comments
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bug Something isn't working

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@erezimm
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erezimm commented Feb 13, 2022

Hi,
Several people trying to connect to Fritz are not able to sign in to their account. The error message is as follows:

Your authentication attempt has failed with the following message: Can't reconnect until invalid transaction is rolled back. (Background on this error at: https://sqlalche.me/e/14/8s2b)

Please ensure that you are either logging in via a valid invitation link or are attempting to login with the same OAuth account that you previously used to login via an invite link. If you believe you are seeing this in error, delete your cookies and try logging in again; if the problem persists, please contact a site administrator.

People who are already connected are not affected, but once I disconnected I couldn't reconnect to fritz.
We'd appreciate if you look at it soon,

Cheers,
Erez

@erezimm erezimm added the bug Something isn't working label Feb 13, 2022
@guynir42
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@erezimm is this still happening?

@erezimm
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erezimm commented Mar 30, 2022

Nope this was a one time bug, I guess in google services?

Thank you!

@guynir42
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I think there was an issue with the update to their newest version.

@erezimm
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erezimm commented Dec 11, 2022

I'm having this issue again and am locked out of fritz. Is there a quick fix?

@guynir42 guynir42 reopened this Dec 11, 2022
@guynir42
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There's some problem with locks on the database (I think). Usually we restart the app and it works again, but I have to investigate more.

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