If you have permissions issue

[andrewlimaza]

There's a couple of issues I have, they're not major just creating admin for me.

1. It seems whenever there's an update I get "Whoops there's an error" on the Manage > System page. To remove this error I run the php artisan freescout:clear-cache command and that resolves it. I then can get to my system settings page.

2. However, I get a warning about the storage/framework/cache/data/ needing permissions (every time error 1 happens). I run the sudo chown -R www-data:www-data /var/www/html and then it goes to "OK", right up until another update is available then I have to repeat the two steps.

Error log from App Logs

failed to open stream: No such file or directory {"userId":1,"email":"redacted","exception":"[object] (ErrorException(code: 0): file_put_contents(/var/www/html/storage/framework/cache/data/05/9e/059ea079daf978c13b5020b85da476768ea94d82): failed to open stream: No such file or directory at /var/www/html/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:122)

This is on Digital Ocean, running on NGINX.

[freescout-helpdesk]

Permissions issue is the most common issue. Usually failed to open stream or File /modules/modulename/js/laroute.js does not exist errors mean that you have permissions issue.

Here is the instruction: https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#-permissions-issue

Make sure that www-data is the primary group of the freescout user:

sudo  usermod -g www-data freescout

Also make sure that the cron task user is not messing up file permissions.

[andrewlimaza]

Thanks I've run that script for the user, I'll keep an eye on it.