feat: Allow disabling article search on customer portal

Author: cogk

desk/src/pages/ticket/TicketNew.vue

@@ -51,7 +51,7 @@
           />
         </div>
         <SearchArticles
-          v-if="isCustomerPortal"
+          v-if="isCustomerPortal && !hideSuggestedArticles"
           :query="subject"
           class="shadow"
         />
@@ -139,6 +139,7 @@ import { computed, onMounted, reactive, ref } from "vue";
 import { useRoute, useRouter } from "vue-router";
 import SearchArticles from "../../components/SearchArticles.vue";
 import TicketTextEditor from "./TicketTextEditor.vue";
+import { useConfigStore } from "@/stores/config";
 
 interface P {
   templateId?: string;
@@ -153,6 +154,7 @@ const router = useRouter();
 const { $dialog } = globalStore();
 const { updateOnboardingStep } = useOnboarding("helpdesk");
 const { isManager, userId: userID } = useAuthStore();
+const { hideSuggestedArticles } = useConfigStore();
 
 const subject = ref("");
 const description = ref("");

desk/src/stores/config.ts

@@ -23,6 +23,9 @@ export const useConfigStore = defineStore("config", () => {
   const isFeedbackMandatory = computed(
     () => !!parseInt(config.value.is_feedback_mandatory)
   );
+  const hideSuggestedArticles = computed(
+    () => !!parseInt(config.value.hide_suggested_articles)
+  );
 
   socket.on("helpdesk:settings-updated", () => configRes.reload());
 
@@ -33,5 +36,6 @@ export const useConfigStore = defineStore("config", () => {
     skipEmailWorkflow,
     isFeedbackMandatory,
     teamRestrictionApplied,
+    hideSuggestedArticles,
   };
 });

helpdesk/api/config.py

@@ -10,6 +10,7 @@ def get_config():
         "skip_email_workflow",
         "is_feedback_mandatory",
         "restrict_tickets_by_agent_group",
+        "hide_suggested_articles",
     ]
     res = frappe.get_value(doctype="HD Settings", fieldname=fields, as_dict=True)
     return res

helpdesk/helpdesk/doctype/hd_settings/hd_settings.json

@@ -16,6 +16,7 @@
   "base_support_rotation",
   "knowledge_base_section",
   "prefer_knowledge_base",
+  "hide_suggested_articles",
   "ticket_tab",
   "ticket_type_section",
   "default_ticket_type",
@@ -281,12 +282,18 @@
    "fieldtype": "Int",
    "label": "Auto-close after (Days)",
    "mandatory_depends_on": "auto_close_tickets"
+  },
+  {
+   "default": "0",
+   "fieldname": "hide_suggested_articles",
+   "fieldtype": "Check",
+   "label": "Hide suggested articles on ticket form"
   }
  ],
  "grid_page_length": 50,
  "issingle": 1,
  "links": [],
- "modified": "2025-04-23 20:17:23.058689",
+ "modified": "2025-05-05 13:28:08.085962",
  "modified_by": "Administrator",
  "module": "Helpdesk",
  "name": "HD Settings",