Troubleshooting UUID 15 chars not 16

[parfienczyk]

@jvitkauskas - what about Gateway's UUID which has 15 chars not 16 - I can't add my Gateway because I have an error with too short UUID

[RazvanDespa]

Hi,

I have the same problem. Also tried with 16's zeroes but no luck :(.

Any idea?

Thanks,
Razvan

[imihailovs]

@parfienczyk - is it really an EUID? In my Salus Home app this patter shows up as Serian #, which is also 15 chars long. Don't think you should be using this one - take the number from the back of the device instead?

[StaticSounds90]

FIY. At the back of the gateway I found 4 stickers. The 16 character EUID was located on sticker B as indicated in the attached photo. You can't read it with the power attached. Mine accepted the 16 zeroes instead of the actual EUID.
I found it was easier to locate the EUID by browsing the gateway via https://eu.salusconnect.io/ if possible.
Both the DBN and the serial number was 15 characters.