unable to connect - EUID error

[loopez76]

Same error - "Failed to connect, please check EUID"

IP is pingable from HA (same segment), troubleshooting done, done several reboots. In HA timeout - any ideas ? Same error on 0.3.0 0.3.1

In log of HA:
2021-10-20 17:55:00 ERROR (MainThread) [pyit600] Timeout while connecting to gateway:

SW vewrsion: 020143210405 coordinator 20210317

@jvitkauskas any chance for help ? Multiple resets of gateway did nothing. with GH working fine but GH is connecting over cloud not directly

[Raoulex]

Same issue here also.

[zylxpl]

had same issue. After factory reset (more than one) it started to work. Use only lower case characters in euid.

[thatvalis]

Same issue here. Have done a lot of factory resets and/or reconnecting power.
Same error: "Failed to connect, please check EUID"

[loopez76]

Still no win. Checked on another gateway with same results. Looks like since some firmware is not working. Integration with GH works fine with no issues

[ncwp]

I am getting the same error too, with the timeout error in the log.
Same software and coordinator versions as @loopez76.

[Wersal-kp]

I also have the same error :/ "Failed to connect, please check EUID" and timeout error in the log. The same software id and coordinator. What is this euid? Is this a salus gateway zigbee key or what? What ports should be open on gateway?

[Wersal-kp]

I just used '0000000000000000' as e EUID and it works.

[loopez76]

Just retried with 0000000000000000 as EUID - and confirm. It works.

[jvitkauskas]

Thanks, added this suggestion to troubleshooting section of the README

[ncwp]

FYI the 0000000000000000 EUID did not work for me.
It looks like my gateway is actually timing out, never responds with any data. If I browse to the gateway in the regular browser I see a lot of requests to deviceid/read and they all time out there too. So I guess that maybe this is a problem that cannot be fixed in Python. main.py from pyit600 also times out.

[pekarsky]

FYI the 0000000000000000 EUID did not work for me. It looks like my gateway is actually timing out, never responds with any data. If I browse to the gateway in the regular browser I see a lot of requests to deviceid/read and they all time out there too. So I guess that maybe this is a problem that cannot be fixed in Python. main.py from pyit600 also times out.

Oh, I was able to query GW with main.py from py600it, using this EUID
Working on adding integration

Wow! it is working, not sure, for how long

[BrodaBob]

I don't see any EUID on my gateway. I only see a 15-digit serial #. And that's the same as I can see displayed in the Information menu in the app.
I've tried the 16-zero euid to no avail.
I'm in Europe, btw.
Any advice? :-)

[RazvanDespa]

Hi,

I have the same problem, the EUID i see in the app or on the UGE600 gateway has only 15 characters. I have tried also with 16 zeroes but still no luck.

Any idea?

Thanks,
Razvan

[BrodaBob]

Hi,

I have the same problem, the EUID i see in the app or on the UGE600 gateway has only 15 characters. I have tried also with 16 zeroes but still no luck.

Any idea?

Thanks, Razvan

Yeah I figured it out. You're looking at the wrong string. Remove the cables and then you see the correct 16-digit string on the left side :-)

[RazvanDespa]

@BrodaBob you are the master ... yes, next there were more codes but due to the position i haven't seen them. All is good now.

[ConstantinOWORX]

Make sure to enable the wi-fi local mode, that fixed it for me.

[alex-ricobon]

Make sure to enable the wi-fi local mode, that fixed it for me.

Do I need to connect the gateway to WiFi, or just enable local WiFi mode?

[trullock]

I have the JG Aura branded version of the it600,

Where do I enable Local Wifi mode? It doesn't appear as an option anywhere

And where do i find the EUID? OK so I have to unplug the usb adaptor and its on the underside.

I've found I can telnet to the box with admin/admin and get root access, I've had a poke around but I can't see any clue as to how to activate the local control, which currently appears to be disabled for me. I'm connected via ethernet, do I have to connect via WiFi to see the option?

Thanks

[trullock]

OK, so telneted to the box
and exec
/mnt/sal6dg1/run_sal6dg1.sh
Use the app to change various thermostat settings and you can see a heap of debug information flying by