Entities no longer available after HA restart

[kersten-lohmeyer]

Thanks for version 2.0.2, where entity values are remembered even after the printer is offline!

I completely removed the integration and setup from scratch. First setup works flawlessly, values are remembered even after I switch off my printer.

But when I restart HA, values are not remembered (you said that, but still was better in 1.x version). And when I turn my printer on I expected all values to be populated again, but the ink levels did not return. Only pages printed/scanned.

Tried this 2 times now, same problem.

What could be the cause?

EDIT: I just reloaded the integration manually, then the entities show up. But why does this not work automatically?

[kersten-lohmeyer]

Never mind, I think this was a one time problem. I'll have a look at it for some longer time. If it doesn't happen again I'll close this issue.

EDIT: Nope, happened again. Entities are not populated (except pages printed and pages scanned). I have to restart the integration again. Then the values appear immediately.

[elad-bar]

thanks for the update

[kersten-lohmeyer]

Sorry but I am not sure if you have read this correctly, there is still a problem. I may have expressed myself incomprehensibly. 🤔

I always have to restart the integration after a HA restart, even when the printer is on. It does not populate all values, just pages printed/scanned in my case. Ink levels are missing until I restart the integration manually.

Thanks!

[elad-bar]

Sorry, pls provide debug logs of the integration

Thanks

[kersten-lohmeyer]

config_entry-hpprinter-37877b721db124ced7645396d7d33aca.json

Here you are

[elad-bar]

this is diagnostic file, i need logs in debug to see what is being loaded,
in terms of data from diagnostic, all seems fine, everything is loaded

[kersten-lohmeyer]

this is diagnostic file, i need logs in debug to see what is being loaded, in terms of data from diagnostic, all seems fine, everything is loaded

Ok I enabled debugging and reproduced the problem. Where do I download the debug information?

[elad-bar]

you can email it directly to me ([email protected]) or share a link to a place i can download it

thanks

[kersten-lohmeyer]

you can email it directly to me ([email protected]) or share a link to a place i can download it

thanks

Ok found it. Emailed it to you. This is after a restart of HA with the printer turned on. Manually reloading the integration brings my ink levels back up.

[elad-bar]

great, waiting for the email (still didn't get it)

just to make sure, when the printer is off and you will try to load the integration (restart HA / reload integration) - all entities will be unknown

[kersten-lohmeyer]

great, waiting for the email (still didn't get it)

just to make sure, when the printer is off and you will try to load the integration (restart HA / reload integration) - all entities will be unknown

True, when printer is off and I restart the integration all entities are unknown. I resent the email from a second email account (iCloud), first one was from Gmail.

[elad-bar]

PR #168 is available with the code to fix that bug, but requires more tests,
will release it tomorrow.

thanks for all details and super quick feedback

[elad-bar]

pls check v2.0.4

thanks

[kersten-lohmeyer]

Hi, thanks for the info. See the two files attached. HA was restarted with printer off -> then turned printer on -> no values populated (waited for 5mins or so) -> reloaded integration -> all values are populated Am Fr., 21. Juni 2024 um 11:22 Uhr schrieb Elad Bar < ***@***.***>:

…

pls check v2.0.4 <https://github.com/elad-bar/ha-hpprinter/releases/tag/v2.0.4> thanks — Reply to this email directly, view it on GitHub <#161 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AOVLRXXVJSXJ7U63KAGEJ63ZIPWGJAVCNFSM6AAAAABJPOAKP2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOBSGM3DQMZVGY> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[gzone156]

With 2.0.4 on HA 2024.6.4 I still have the wrong behavior described:

• Everything unavailable on HA restart
• If I reload the integration with the printer OFF, everything still remains unavailable
• If I turn the printer on, everything remains unavailable (I haven't waited so long on this step)
• If I reload the integration with the printer ON, the data becomes available
• If I turn the printer OFF, the data remains available (correct)

[kersten-lohmeyer]

With 2.0.4 on HA 2024.6.4 I still have the wrong behavior described:

• Everything unavailable on HA restart
• If I reload the integration with the printer OFF, everything still remains unavailable
• If I turn the printer on, everything remains unavailable (I haven't waited so long on this step)
• If I reload the integration with the printer ON, the data becomes available
• If I turn the printer OFF, the data remains available (correct)

Same for me with 2.0.4

[elad-bar]

working on fix for it

[kersten-lohmeyer]

Hi @elad-bar Any update on this? Thanks!

[hmmbob]

Still happening on 2024.10. It would be great if the states could get restored after restart of HA.