You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Any ticket inm y server that is opened does not close if it has no messages in it, the timer will only trigger if the "close" button is triggered and then the counter begins for an auto-close. But a ticket with no messages will remain open indefinitely.
Expected Behavior
The ticket should be marked as stale and/or auto-close after a user-specificed amount of time if there are NO messages in the ticket.
Steps To Reproduce
User opens a ticket (bot has admin perms0
User does not send any messages for several days, despite auto close and auto stale both being set to 30 minutes
Ticket remains open until forcibly closed or close button is triggered
Environment
- OS:
- Node:
- NPM:
- Bot:
Anything else?
No response
The text was updated successfully, but these errors were encountered:
Is there an existing issue for this?
Current Behavior
Any ticket inm y server that is opened does not close if it has no messages in it, the timer will only trigger if the "close" button is triggered and then the counter begins for an auto-close. But a ticket with no messages will remain open indefinitely.
Expected Behavior
The ticket should be marked as stale and/or auto-close after a user-specificed amount of time if there are NO messages in the ticket.
Steps To Reproduce
Environment
Anything else?
No response
The text was updated successfully, but these errors were encountered: