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[BUG] Tickets with no messages do not auto-close. #552

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SimplyAnotherAnon opened this issue Aug 5, 2024 · 0 comments
Open
1 task done

[BUG] Tickets with no messages do not auto-close. #552

SimplyAnotherAnon opened this issue Aug 5, 2024 · 0 comments
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bug Something isn't working

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@SimplyAnotherAnon
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Is there an existing issue for this?

  • I have searched the existing issues

Current Behavior

Any ticket inm y server that is opened does not close if it has no messages in it, the timer will only trigger if the "close" button is triggered and then the counter begins for an auto-close. But a ticket with no messages will remain open indefinitely.

Expected Behavior

The ticket should be marked as stale and/or auto-close after a user-specificed amount of time if there are NO messages in the ticket.

Steps To Reproduce

  1. User opens a ticket (bot has admin perms0
  2. User does not send any messages for several days, despite auto close and auto stale both being set to 30 minutes
  3. Ticket remains open until forcibly closed or close button is triggered

Environment

- OS:
- Node:
- NPM:
- Bot:

Anything else?

No response

@SimplyAnotherAnon SimplyAnotherAnon added the bug Something isn't working label Aug 5, 2024
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