Update README.md

Author: eartharoid

README.md

@@ -2,7 +2,15 @@
 
 [![Run on Repl.it](https://repl.it/badge/github/eartharoid/DiscordTickets)](https://repl.it/github/eartharoid/DiscordTickets) [![GitHub issues](https://img.shields.io/github/issues/eartharoid/DiscordTickets?style=flat-square)](https://github.com/eartharoid/DiscordTickets/issues)    [![GitHub stars](https://img.shields.io/github/stars/eartharoid/DiscordTickets?style=flat-square)](https://github.com/eartharoid/DiscordTickets/stargazers)    [![GitHub forks](https://img.shields.io/github/forks/eartharoid/DiscordTickets?style=flat-square)](https://github.com/eartharoid/DiscordTickets/network)    [![GitHub license](https://img.shields.io/github/license/eartharoid/DiscordTickets?style=flat-square)](https://github.com/eartharoid/DiscordTickets/blob/master/LICENSE)    ![Codacy grade](https://img.shields.io/codacy/grade/15dc38c312c3430d8ed02c58edb2e8bd?logo=codacy&style=flat-square)    [![Discord support server](https://discordapp.com/api/guilds/451745464480432129/embed.png?style=shield)](https://discord.gg/pXc9vyC)
 
-A Discord bot to manage support ticket channels to allow you and your team to provide better and quicker assistance to your members/customers.
+DiscordTickets is a Discord bot for managing support ticket channels, to allow you and your team to provide better and quicker assistance to your members/customers. It is a free, open-source, and self-hosted alternative to [Ticket Tool](https://tickettool.xyz/) and [TicketsBot](https://ticketsbot.net/) premium/whitelabel plans.
+
+## Features
+
+- Highly customisable
+- Ticket "panel" / "widget" (react to embed to create ticket)
+- Simple commands
+- SQLite (easy, default) **or** MySQL (recommend) storage
+- Self-hosted with your bot application, your logo and guild name
 
 ## Instructions