No push notifications and Error : "Register request has failed with Error=PHONE_REGISTRATION_ERROR"

[stodla123]

Is there an existing issue for this?

• I have searched the existing issues

Describe The Bug

I use homebridge-ring with my Ring Intercom.

-->> Unlocking the Door via Homekit works just fine!

I have tried it now with v13.2.0 and with v13.2.1 - i changed versions from GUI.

Push notifications however do not work anymore! Push notifications have worked before! ( at least in the previous months.. )

To Reproduce

I tried to obtain a new token via UI and then entered the code from phone-sms. Then i hit save, but no notifications when i press the doorbell.

Expected behavior

The doorbell-ring should appear in homekit and trigger my automation.

Relevant log output

[16/02/2025, 15:28:06] [homebridge-ring] Restarting child bridge...
[16/02/2025, 15:28:06] Got SIGTERM, shutting down child bridge process...
[16/02/2025, 15:28:11] [homebridge-ring] Child bridge process ended
[16/02/2025, 15:28:11] [homebridge-ring] Process Ended. Code: 143, Signal: null
[16/02/2025, 15:28:18] [homebridge-ring] Restarting Process...
[16/02/2025, 15:28:21] [homebridge-ring] Launched child bridge with PID xxxxxx
[16/02/2025, 15:28:27] Registering platform 'homebridge-ring.Ring'
[16/02/2025, 15:28:27] [homebridge-ring] Loaded homebridge-ring v13.2.0 child bridge successfully
[16/02/2025, 15:28:27] Loaded 1 cached accessories from cachedAccessories.0EF6518D9B26.
[16/02/2025, 15:28:27] [homebridge-ring] Configuring cached accessory XXXXXXXXXXXX XXXXXXXXXX Vordereingang
[16/02/2025, 15:28:27] Homebridge v1.7.0 (HAP v0.11.1) (homebridge-ring) is running on port 35219.
[16/02/2025, 15:28:30] [homebridge-ring] Found the following locations:
[16/02/2025, 15:28:30] [homebridge-ring]   locationId: cXXXXXXXXXXXX XXXXXXXXXX - LXXXXXXXXXXXX XXXXXXXXXXe
[16/02/2025, 15:28:30] [homebridge-ring] Configuring 0 cameras and 1 devices for location "XXXXXXXXXXXX XXXXXXXXXX" - locationId: XXXXXXXXXXXX XXXXXXXXXX
Register request has failed with Error=PHONE_REGISTRATION_ERROR
Retry... 1

Screenshots

No response

Homebridge Ring Config

{
    "refreshToken": "XXXXXXXXXXX XXXXXXXXXX - LXXXXXXXXXXXX XXXXXXXXX",
    "debug": true,
    "_bridge": {
        "username": "XXXXXXXXXXX XXXXXXXXXX - LXXXXXXXXXXXX XXXXXXXXXX",
        "port": 35219
    },
    "platform": "Ring"
}

Additional context

I tried to upgrade to the beta-version 14 and it would not start the plugin, although install worked fine. (via GUI)

OS

OS Raspbian GNU/Linux Bullseye (11)

Node.js Version

Node.js Version v18.16.0

NPM Version

npm vers npm: '9.5.1',

Homebridge/HOOBs Version

Installed: v1.7.0

Homebridge Ring Plugin Version

v13.2.0

Operating System

OS Raspbian GNU/Linux Bullseye (11) Distributor ID: Raspbian Description: Raspbian GNU/Linux 11 (bullseye) Release: 11 Codename: bullseye

[tsightler]

I would ask that you use search before opening issues as there are many similar issues reported here and the answer is always the same. For lack of notifications, please follow the notification troubleshooting section of the wiki.

The PHONE_REGISTRATION_ERROR is normal/expected and unlikely to be an issue as it sometimes takes multiple attempts to register with the push infrastructure and, when that happens, this message is emitted by the dependent push notification code, which is beyond our control, however, as the message says, it will just retry. This is only an issue if you see this message continuously.

[stodla123]

Thank you for your answer! I was able to resolve the issue ! Thanks for providing this awesome Plugin! - Regards Stefan