Ring accessories not showing up in homebridge - alarm offline error

[squashphile]

Is there an existing issue for this?

• I have searched the existing issues

Describe The Bug

I installed and setup homebridge-ring on a raspberrypi 4b as a child bridge. However, none of my accessories show up in the UI. I see the following messages in the log (Mac address, deviceID and location are obfuscated):

[27/12/2024, 08:59:22] [homebridge-ring] Launched child bridge with PID 338286
[27/12/2024, 08:59:24] Registering platform 'homebridge-ring.Ring'
[27/12/2024, 08:59:25] [homebridge-ring] Loaded homebridge-ring v13.2.1 child bridge successfully
[27/12/2024, 08:59:25] Loaded 0 cached accessories from cachedAccessories.<Mac address>.
[27/12/2024, 08:59:25] Homebridge v1.8.5 (HAP v0.12.3) (homebridge-ring) is running on port 54588.
[27/12/2024, 08:59:25] 

NOTICE TO USERS AND PLUGIN DEVELOPERS
> Homebridge 2.0 is on the way and brings some breaking changes to existing plugins.
> Please visit the following link to learn more about the changes and how to prepare:
> https://github.com/homebridge/homebridge/wiki/Updating-To-Homebridge-v2.0

[27/12/2024, 08:59:26] [homebridge-ring] Found the following locations:
[27/12/2024, 08:59:26] [homebridge-ring]   locationId: <location string>
[27/12/2024, 08:59:26] [homebridge-ring] Creating location socket.io connection - <location>
[27/12/2024, 08:59:27] [homebridge-ring] Ring connected to socket.io server
[27/12/2024, 08:59:27] [homebridge-ring] Ring beams_bridge_v1 <deviceID> is offline or on cellular backup.  Waiting for status to change

The last line would suggest that the Alarm is offline but I can verify that the alarm is online and not using the cellular backup. I've searched through the issues and cannot find a similar issue.

To Reproduce

1. Install Homebridge-ring plugin
2. Login to Ring using the plugin

Expected behavior

Ring accessories should show up in Homebridge UI

Relevant log output

[27/12/2024, 08:59:22] [homebridge-ring] Launched child bridge with PID 338286
[27/12/2024, 08:59:24] Registering platform 'homebridge-ring.Ring'
[27/12/2024, 08:59:25] [homebridge-ring] Loaded homebridge-ring v13.2.1 child bridge successfully
[27/12/2024, 08:59:25] Loaded 0 cached accessories from cachedAccessories.<Mac address>.
[27/12/2024, 08:59:25] Homebridge v1.8.5 (HAP v0.12.3) (homebridge-ring) is running on port 54588.
[27/12/2024, 08:59:25] 

NOTICE TO USERS AND PLUGIN DEVELOPERS
> Homebridge 2.0 is on the way and brings some breaking changes to existing plugins.
> Please visit the following link to learn more about the changes and how to prepare:
> https://github.com/homebridge/homebridge/wiki/Updating-To-Homebridge-v2.0

[27/12/2024, 08:59:26] [homebridge-ring] Found the following locations:
[27/12/2024, 08:59:26] [homebridge-ring]   locationId: <location string>
[27/12/2024, 08:59:26] [homebridge-ring] Creating location socket.io connection - <location>
[27/12/2024, 08:59:27] [homebridge-ring] Ring connected to socket.io server
[27/12/2024, 08:59:27] [homebridge-ring] Ring beams_bridge_v1 <deviceID> is offline or on cellular backup.  Waiting for status to change

Screenshots

No response

Homebridge Ring Config

{
    "refreshToken": "<token string>",
    "platform": "Ring",
    "_bridge": {
        "username": "<Mac address>",
        "port": 54588
    }
}

Additional context

No response

OS

Raspberrypi OS

Node.js Version

v22.12.0

NPM Version

v10.9.0

Homebridge/HOOBs Version

v1.8.5

Homebridge Ring Plugin Version

v13.2.1

Operating System

RaspberryPi OS #1 SMP PREEMPT Debian 1:6.6.62-1+rpt1 (2024-11-25)

[tsightler]

It doesn't say anything about an alarm, it says beams_bridge_v1 is offline which is a Ring Smart Lighting bridge so you should check that you have no offline Ring smart lighting devices that are still associated with the account.

[squashphile]

Ok, that seems to have fixed the issue! I removed the offline "lighting bridge", and restarted Homebridge-ring bridge and now all of my Ring accessories are showing up. Thanks for the quick response!

…

On Fri, Dec 27, 2024 at 10:19 AM tsightler ***@***.***> wrote: It doesn't say anything about an alarm, it says beams_bridge_v1 is offline which is a Ring Smart Lighting bridge so you should check that you have no offline Ring smart lighting devices that are still associated with the account. — Reply to this email directly, view it on GitHub <#1553 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMK642QXLBCN3LDTVSPRFCT2HWK23AVCNFSM6AAAAABUI556K6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRTHEZTAMJZGU> . You are receiving this because you authored the thread.Message ID: ***@***.***>