Configuration Not loading

[wahart77399]

Is there an existing issue for this?

• I have searched the existing issues

Describe The Bug

I've loaded a valid token refresh but I still get the following:
Warn Plugin is not configured. Yet I have a valid configuration - token key not shown:

To Reproduce

Expected behavior

My ring devices should have been loaded

Relevant log output

No response

Screenshots

Homebridge Ring Config

{
    "platforms": [
        {
            "platform": "Ring",
            "refreshToken": "not loaded here"
       }
    ]
}

Additional context

No response

OS

Linux 6.6.62-current-sunxi

Node.js Version

20.5.1

NPM Version

v9.8.0

Homebridge/HOOBs Version

1.8.4/5.1.8

Homebridge Ring Plugin Version

13.2.1

Operating System

Linux 6.6.62-current-sunxi

[tsightler]

As you are running HOOBS you should contact HOOBS as your primary method of support. As a Homebridge plugin developer, HOOBS makes it somewhat difficult to provide direct support since it has an entirely different UI and settings and is overall quite opaque, however, having official support would seem to be the primary reason to pay for HOOBS, so please contact them directly.

I see right way that NodeJS is still a quite unusual/outdated version (not even an LTS version), but otherwise, there is nothing in that log. You can perhaps try to enable debug in the plugin settings and see if you can get more detailed logs, or maybe enabled debugging in HOOBS (again, if it were Homebridge, I could tell you were this would be).

[tsightler]

OK, went through the trouble of installing clean HOOBS 5.1.8 image on an old RPi4 I had lying around, installed latest plugin, testing all functionality with cameras and alarm devices, and everything worked perfectly, 100% configured through the HOOBS client UI.

However, I was able to reproduce your issue based on the information you have provided, and is because you are trying to provide an entire Homebridge platform configuration to the plugin config, you state you have this:

{
    "platforms": [
        {
            "platform": "Ring",
            "refreshToken": "not loaded here"
       }
    ]
}

Indeed, this is not a valid plugin configuration, this section could only include the options specific to this plugin, so it should simply be:

{
  "refreshToken": "not loaded here"
}

Not sure why you wouldn't just use the UI to authenticate but hopefully this will help.

[wahart77399]

that worked - not sure why the page says to do what I did, but it does

[tsightler]

What page are you talking about?

[wahart77399]

https://github.com/dgreif/ring/tree/main/packages/homebridge-ring#homebridge-ring

[tsightler]

That page is describing how to add the plugin to Homebridge configuration manually, for example, if you are using pure Homebridge via the command line. You are not doing this, you are using HOOBS, which is a third-party UI/management plane wrapped around base Homebridge with their own way of doing things, this is why HOOBS support is generally your best first point of contact when using HOOBS.

You do not need to do any manual configuration via JSON config when using HOOBS or even other UIs, like official Homebridge UI, I mean, that's pretty much the point of these UIs, to avoid from users having to directly edit config files. I would suggest that you just go back to Visual mode and use the UI completely, but glad you got it working. I will close this issue.