Description
When an AMT device is powered off (Soft Off) or in a sleep state, the Device Details page in Console may fail to load.
The issue was observed on an AMT 16.1.25 device in the Soft Off power state, but it may be reproducible across other AMT versions and platforms.
Expected Behavior
The Device Details page should load regardless of the device power state.
When certain information cannot be retrieved because the device is powered off or sleeping, Console should continue to render the page and display the available information.
Actual Behavior
The Device Details page does not load successfully and remains in a loading state.
Multiple API requests either fail or take significantly longer than expected, preventing the page from rendering.
Analysis
When a device is powered off or sleeping, Intel AMT responses appear to be slower compared to when the device is in the S0 (fully powered on) state. This may be a timing-related issue in Console where requests timeout or page rendering depends on responses that take longer to complete.
Additional investigation is required to determine the exact root cause.
Steps to Reproduce
- Add and manage a device in Console.
- Place the device into a Soft Off or sleep state.
- Navigate to the Device Details page.
- Observe that the page does not load successfully.
Environment
- Console Version: v1.35.0
- Observed on AMT Version: 16.1.25
- Power State: Soft Off
Attachments
See attached screenshots showing the UI behavior, failed network requests, and Console logs.
Description
When an AMT device is powered off (Soft Off) or in a sleep state, the Device Details page in Console may fail to load.
The issue was observed on an AMT 16.1.25 device in the Soft Off power state, but it may be reproducible across other AMT versions and platforms.
Expected Behavior
The Device Details page should load regardless of the device power state.
When certain information cannot be retrieved because the device is powered off or sleeping, Console should continue to render the page and display the available information.
Actual Behavior
The Device Details page does not load successfully and remains in a loading state.
Multiple API requests either fail or take significantly longer than expected, preventing the page from rendering.
Analysis
When a device is powered off or sleeping, Intel AMT responses appear to be slower compared to when the device is in the S0 (fully powered on) state. This may be a timing-related issue in Console where requests timeout or page rendering depends on responses that take longer to complete.
Additional investigation is required to determine the exact root cause.
Steps to Reproduce
Environment
Attachments
See attached screenshots showing the UI behavior, failed network requests, and Console logs.