Stops connecting when we need it.

[3dprintedmac]

Describe the bug
I've been able to get the program to connect and was really excited to get using it, however when we get around to sunday mornings (when we use it most heavily), the program loses connection with my switcher. As I'm sitting here testing it, it's working great, but for some reason the actual program stops responding to the switcher. I've got the switcher connected via ethernet to a Netgear 5350 smart switch that connects directly to the PC I'm using. Then the smart switcher is directly connected to our wireless router via cable. If the Tally Lite program is synced and responding to the switcher, then all mobile devices function correctly as well.

To Reproduce
Steps to reproduce the behavior:
I have not been able to reproduce besides on Sunday mornings.

1. Turn on power to switcher (Router, smart switch, PC all remain on most of the time)
2. test Tally Lite and find it functional
3. As we get near service time, it stops functioning. The Program sees our switcher on the Settings page and says it's connected, but the system no longer responds to changes on the switcher.

Expected behavior
The program to connect smoothly to the switcher.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS] - Windows 10 with latest updates installed.
• Browser Chrome
• Version

Smartphone (please complete the following information):

• Device: [e.g. iPhone6] Iphone XS Max
• OS: [e.g. iOS8.1] 14.4.2
• Browser [e.g. stock browser, safari] Safari
• Version [e.g. 22]

ATEM device (please complete the following information):

• Device: [e.g. 1 M/E Production] Blackmagic Television Studio Pro 4K
• Firmware Version: [e.g. 8.2.3] 8.4
• Attach a profile XML if you think it'll help

Additional context
We run an Orbi router with 2 of their extenders placed around the building. We have 3 wifi networks associated - a 2g and 5g. But again, the issue has not been with the devices, but with the actual program responding to the switcher. We stream using a Boxcast streamer box. It's connected to the same smart switch. I guess that could be something different running mainly during service but not while testing things. Testing it now, though, and all seems functional.

thanks!

[3dprintedmac]

Still no improvement. I've since added static IP's to the switcher and PC running the program to see if that would get it to respond. I've changed the IP of our switcher to another that our IT suggested. It will often work for a minute or two when I first boot up the computer, then will become unresponsive. After that point, I will close and reopen the program and it will no longer respond at all.

any help would be appreciated!

[NHTech22]

Have you tried putting your ATEM on a separate IP system? For example, we have our 192.168.0s for guests and non-essentials, and all our production system is on 192.168.1.