[BUG] Accessibility Issue with DeepSeek v3 - Impossible reCAPTCHA for Blind Users #220
Comments
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I have helped you to feedback this problem to the official team, the official team said they are focusing on how to solve this problem (sic: we are focusing on how to optimize this verification process, thanks for the feedback), before long should be solved this problem.
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Thank you for your efforts. Could you possibly help me communicate with the relevant team via email? |
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Hi @khsbory, Thanks for sharing this issue and explaining it so clearly—it was super helpful! While I’m not officially part of the DeepSeek team, I’ve taken a shot at solving the problem you reported. I’ve submitted a pull request to address this: Improve Accessibility for CAPTCHA Challenges in DeepSeek v3. Once the DeepSeek team reviews and merges the changes, you should be able to sign up and log in without any issues. I’d love to hear how it works for you once it’s live—your feedback would mean a lot! Thanks again for raising this—it’s a step toward making DeepSeek better for everyone. 😊 |
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Wow, I'm truly touched by your willingness to collaborate and help resolve this issue, even though you're not officially part of the DeepSeek team. |
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Currently the official may not have more time to reply to my question, but if you want to use Deepseek model, I can provide you with a link which is the link to jump to gmail login after image validation (at present the test is less than 2 hours to directly click on the login will not be triggered by the authentication code, I have already tested it) you can directly login to their gmail can be used! The downside is that this url can only be used once. |
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Wow, thanks to you, I successfully logged into DeepSeek. I'm currently exploring and using it actively. As a temporary workaround, I'll make sure not to log out on this PC. However, I hope this issue remains open until the accessibility of the security CAPTCHA is improved. Thank you! |
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Thank you for reaching out and for your patience. We sincerely apologize for the delayed response. We acknowledge receiving your email and have conducted internal discussions regarding your concerns. While we understand your desire for a complete software experience, we're currently unable to provide a satisfactory solution at this time. The implementation of complex CAPTCHA verification is a necessary security measure we've had to adopt due to severe reverse engineering attacks we're currently facing. This was not a decision we made lightly, but rather a crucial step to protect our system and users. We fully support and appreciate your initiative to enhance the user experience with DeepSeek V3. While we're actively working towards a more elegant solution that would enable barrier-free access for all users, our current resources (both human and technical) prevent us from committing to a specific timeline. However, please rest assured that this matter remains a priority on our development roadmap. Regarding your other issue, we've taken note of it and are exploring potential solutions. Thank you for your understanding and continued support. We truly value your feedback and are committed to improving our product for all users. |
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Thank you for your kind response. Yesterday, while using the DeepSeek service, I realized it's an incredible solution that could potentially double my work efficiency. While I don't want to rush you, let's work together to improve its accessibility. A great service is even more valuable when it can be used by people with disabilities. Currently, I have two laptops. I was able to successfully log in on one of them thanks to the temporary login link you provided two days ago. Could you please provide a similar link for my other laptop? This laptop is the one I use in my office, and since I work alone, I need your help with this. Once you provide the link, I will use it immediately for logging in. Thank you! |
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Just reporting that I'm not visually impaired, yet the Google login workflow was broken for me, I think because of the captcha (despite solving it correctly several times). The above link let me log in without the captcha. Thanks! |
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Hello, Best regards 您好， 顺祝安好 |
不好意思刚看到 我已经通过邮箱给你发了 |
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Oh, I just checked the email. I will go to the office tomorrow and try to log in. Actually, I didn’t notice the new comment earlier and left a reply asking for a quick response, but then I realized there was a new comment and immediately revised my comment. Thank you for your support. Tomorrow—well, it’s already past 1 a.m., so today—I will go to the office and attempt to log in, then reply. Thank you! 啊，我已经查看了邮件。我明天会去办公室尝试登录。实际上，我刚才没注意到新的评论，还留言说希望能尽快回复，后来才发现有新评论，于是立即修改了留言。感谢您的支持。明天——哦，现在已经过了凌晨1点，所以是今天——我会去办公室尝试登录，然后回复。谢谢！ |
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Thanks to the support from DeepSeek, I was able to successfully log in on my company laptop. Although it’s temporary, I sincerely appreciate the assistance provided. For now, I’m glad to be able to use the DeepSeek chat service in this way. Since the upcoming Chinese New Year holiday is approaching, let’s discuss other accessibility issues in detail after the holiday. Thank you! 多亏了DeepSeek的支持，我成功在公司笔记本电脑上登录了。虽然是临时的，但我真心感谢提供的帮助。目前能够这样使用DeepSeek聊天服务，我感到很高兴。接下来马上就是中国的春节长假了，我们可以在假期结束后再具体讨论其他访问性问题。谢谢！ |
作者您好！目前扫码显示该群已满，是否有新群呢？或者能否单独拉我进群呢？我的微信是17388658575，十分感谢您与幻方！ |
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很遗憾，我也想使用微信，当我尝试注册微信会员时，出现了一个安全验证码，那个验证码是需要选择图片中的一个，所以屏幕阅读器用户无法注册微信服务，目前无法注册，所以暂时需要通过电子邮件沟通。如果能提供负责人的电子邮件地址，可能会更直接地沟通。当然，也可以通过您进行沟通，但为了更快、更直接地解决问题，我建议采取这种方法。此外，我拥有丰富的开发相关知识，能够更快地提供反馈，为了提高效率，我才提出了这个请求。 |
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@qq1332427275 我明天左右会在别人的帮助下尝试注册微信服务。为了更直接的沟通，我觉得即使在别人的帮助下也应该注册微信服务。 虽然我现在有点忙，但很快会向微信服务团队提出与安全验证码相关的可访问性问题。 请注意，如果我明天完成微信注册，我会再次发送消息。谢谢。 |
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@qq1332427275 |
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我通过微信id好像不能添加好友 或者你加我微信 我拉你进群 Nice166999
新的邮件
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…------------------ 原始邮件 ------------------
发件人: ***@***.***>;
发送时间: 2025年1月14日(星期二) 晚上7:04
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抄送: ***@***.***>; ***@***.***>;
主题: Re: [deepseek-ai/DeepSeek-V3] [BUG] Accessibility Issue with DeepSeek v3 - Impossible reCAPTCHA for Blind Users (Issue #220)
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"您好，
我刚刚注册了微信服务。我已附上我的ID，请按您所说将我添加到开发团队（开发组）中。
谢谢！"
WeChat ID: wxid_hufx3oczoo8h22
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@qq1332427275 回信稍晚了。 我現在受到了太大的衝擊，不知道現在該怎麼說，有點尷尬的情況。 我現在在中國使用微信服務。 我現在在使用安卓螢幕閱讀器，安卓的螢幕閱讀器是 TalkBack。 在存取設定中，螢幕閱讀器使用者需要開啟 TalkBack 才能使用應用程式。 我開啟 TalkBack 來使用微信時，我的帳號被封鎖了。 原因是因為使用了模擬器之類的東西。 他們要封鎖我的帳號，因為我使用了某些東西。 只要開啟螢幕閱讀器，我就無法停用它。 事實上，我第一次遇到這種情況。 我不知道該如何處理，現在有點尷尬。 首先，我需要一個個解決問題。 首先是這個 DeepSeek，雖然 DeepSeek 也這樣，但關於微信， 我需要一些負責的技術部門和連接方式，如果有一些連接，請連接我，我會很感謝。 在這之前，我必須使用微信以外的其他方法。 您是否還有沒有使用微信以外的其他通訊軟體？ 檢查一下，謝謝。 謝謝。 |
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这是一个比较尴尬的事情.目前好像没有其他的解决办法了 或许只能等DeepSeek-v3 官网的更改公告了。我似乎也没有其他的办法了 因为我也不是官方团队的人。抱歉~
而且现在群里的风气也不是很好都是一些商业需求,为了赚钱的。管理员实际上是不搭理任何人的。你可以在GitHub关注一下有新的更新可能比群里更及时一些。群里的都是一些不懂技术的销售。
新的邮件
***@***.***
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…------------------ 原始邮件 ------------------
发件人: "deepseek-ai/DeepSeek-V3" ***@***.***>;
发送时间: 2025年1月15日(星期三) 晚上7:50
***@***.***>;
***@***.******@***.***>;
主题: Re: [deepseek-ai/DeepSeek-V3] [BUG] Accessibility Issue with DeepSeek v3 - Impossible reCAPTCHA for Blind Users (Issue #220)
@qq1332427275 回信稍晚了。 我現在受到了太大的衝擊，不知道現在該怎麼說，有點尷尬的情況。 我現在在中國使用微信服務。 我現在在使用安卓螢幕閱讀器，安卓的螢幕閱讀器是 TalkBack。 在存取設定中，螢幕閱讀器使用者需要開啟 TalkBack 才能使用應用程式。 我開啟 TalkBack 來使用微信時，我的帳號被封鎖了。 原因是因為使用了模擬器之類的東西。 他們要封鎖我的帳號，因為我使用了某些東西。 只要開啟螢幕閱讀器，我就無法停用它。 事實上，我第一次遇到這種情況。 我不知道該如何處理，現在有點尷尬。 首先，我需要一個個解決問題。 首先是這個 DeepSeek，雖然 DeepSeek 也這樣，但關於微信， 我需要一些負責的技術部門和連接方式，如果有一些連接，請連接我，我會很感謝。 在這之前，我必須使用微信以外的其他方法。 您是否還有沒有使用微信以外的其他通訊軟體？ 檢查一下，謝謝。 謝謝。
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感谢您的留言。嗯，首先这种情况确实有些令人遗憾。我实际上更希望能与技术部门、规划人员或产品管理人员进行交流。因为为了改进可访问性，技术部门的开发固然重要，但与规划和开发相关的人员沟通也同样关键，因为在某种程度上需要说服他们。事实上，虽然我不应该带有偏见，但在使用中国的几个IT服务时，我发现残疾用户在使用中国开发的服务时，可访问性方面确实需要进一步改进。当然，由于我没有使用过太多中国开发的服务，所以还不能妄下结论，我认为这样有些武断。因此，我并没有百分之百断定，但对于正在使用的服务，比如这次的微信和现在的DeepSeek，可访问性问题确实非常严重。事实上，未来中国会开发更多面向全球的服务，如果缺乏这种可访问性的考虑，是否真的可行？我有些担心。无论如何，通过这次机会，我希望能够与更高层，也就是DeepSeek的高层进行对话。现在您也知道，除了这个票据之外，我还有两个关于可访问性的票据，但仍然没有任何反应。这样看来，真的是为了做出面向所有人的服务而努力吗？我很怀疑。无论如何，为了进一步增长，绝对不能忽视与可访问性相关的部分。因此，请在这一部分给予更积极的支持。谢谢。 |
Hi everyone,
I'm a visually impaired user who is very interested in trying out the DeepSeek v3 web service.
As a blind user, I rely on the NVDA screen reader to access websites.
For this to work, websites need to be designed with accessibility in mind.
I'm running into a major roadblock when trying to sign up for DeepSeek v3.
After attempting to log in with Google, I'm faced with a reCAPTCHA security challenge that is completely inaccessible to me.
The reCAPTCHA displays an image and requires me to "Click on the smallest yellow sphere in the picture."
As a screen reader user, I have no way of perceiving or interacting with this image-based challenge, making it impossible for me to create an account.
It is essentially locking me out of the service.
I understand the need for security measures, but this particular reCAPT সৃষ্টির CAPTCHA implementation completely disregards the needs of visually impaired users.
I have tried to reach DeepSeek directly using the email address [email protected].
However, until now I did not receive any response.
I'm hoping someone in this community can help me connect with the right person at DeepSeek to address this significant accessibility barrier.
Ideally, they could implement an alternative, accessible authentication method for users who cannot complete visual CAPTCHAs.
I'm very keen to use DeepSeek v3 and hope that with your help, we can make it accessible to everyone.
Thank you for your time and any assistance you can offer.
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