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+# Understanding Deepgram Promotional Credits Expiration
+
+In certain instances, users may notice that promotional credits in their Deepgram account unexpectedly expire or seem to vanish. When dealing with promotional credits, it's important to understand how they function and what might cause them to expire.
+
+## Promotional Credits Expiration
+
+Promotional credits provided by Deepgram typically have a validity period, often lasting up to one year from the date of issuance. Upon reaching the expiration date, any unused credits will be removed from the account balance.
+
+### Common Use Cases
+
+Users tend to utilize promotional credits while testing or validating Deepgram services such as the Playground or one of the [SDKs](https://github.com/deepgram). These credits offer an excellent way to explore Deepgram's capabilities without incurring immediate costs.
+
+### Checking Credit Status
+
+As a user, you can obtain details about your credits, including the expiration date, through the Deepgram API:
+
+```json
+{
+  "page": 0,
+  "limit": 10,
+  "orders": [
+    {
+      "order_id": "11111111-2222-3333-4444-555555555555",
+      "expiration": "2025-05-12T07:25:52.130032Z",
+      "created": "2024-05-12T07:25:51.801971Z",
+      "amount": 200,
+      "units": "usd",
+      "order_type": "promotional"
+    }
+  ]
+}
+```
+
+### Renewing Credits
+
+If you find yourself in need of additional credits after they have expired, one strategy is to sign up for a new account with a different email address. This will allow you to receive a fresh set of promotional credits.
+
+## Conclusion
+
+Promotional credits are a great way to get familiar with Deepgram's products. However, it is important to keep track of their expiration date to ensure full utilization. For any inquiries or assistance related to credits or other Deepgram services, consider reaching out to our [community](https://discord.gg/deepgram) or your designated Deepgram support representative.
+
+## References
+
+- Deepgram Promotion Credit Policies
+- [Deepgram Support Community](https://discord.gg/deepgram)
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