Problem Statement

Currently, users can submit feedback via the Ayushma chat interface. However, there is no clear mechanism for administrators to view and act on this feedback. This gap in the feedback management process can lead to unaddressed user concerns and missed opportunities for improvement.

Detailed Explanation

When users provide feedback through the Ayushma chat, it is unclear where this feedback is collected and how it becomes visible to administrators. The absence of a dedicated feedback section in the admin panel means that administrators have to rely on indirect methods to access these insights, if at all possible.

Proposed Solution

To resolve this issue, I propose the following enhancements to the Ayushma admin panel:

1. Feedback Section Integration:

   • Develop and integrate a new section within the admin panel specifically designed for feedback management. This section will display all user feedback submitted via the chat interface in a structured and easily navigable format.

2. Feedback Viewing Capabilities:

   • Enable administrators to view all feedback entries. Each entry should include the user's name (if available), the date/time of the submission, and the feedback content itself.

Expected Benefits

• Enhanced User Satisfaction: Prompt and visible responses to user feedback can significantly enhance user satisfaction and engagement.
• Improved Service Quality: By systematically addressing user feedback, the quality of service offered by the Ayushma chat can be continually improved.
• Operational Efficiency: Centralizing feedback within the admin panel streamlines the process of feedback management, making it more efficient and less prone to oversight.