2024 1.1 version Restaurant Interface + Dispatching Improvements

[Paul-Eraman-CoopCycle]

The Goal: To make CoopCycle a minimum viable service for restaurants that have a high volume of deliveries (15 + in a single shift)

Having talked with many restaurants and cooperatives, the following problems are common:

1. At this volume, accepting orders is annoying and unhelpful because they accept everything. At certain volume, this part of the app breaks and ruins the workflow
2. Due to high volume and lack of visibility in regards to at what time the orders are really started, prep times start getting ignored by the restaurants leads to the cooperative waiting outside the restaurant for orders
3. No ability to search for orders in the app for the restaurant, making client support more difficult

Solutions we have found based on discussions with other restaurants, looking at competitors, and talking to cooperatives:

1. A cooperative can activate "pro" version for a restaurant which will

•  Automatically accept orders and print the ticket
  

•  Add an "begin" button to the app next to each order so the restaurant can say when they have begun the order
  

•  Add a search bar to the app for the restaurant: name, order code, address, total order value
  

2. Minimize in the orders dashboard the "finished" and "cancelled" columns to create space for a "in prep" column. Orders from pro restaurants would move there when they click the button, and non-pro restaurant orders would move there when the algorythm imagines that it should be in preparation.
3. Add some type of visual indicator in the admin panel to show that an order is "in prep"

Restaurant App Version 1.1

Orders Dashboard for Dispatch

Admin Panel

[Atala]

👋 I have no idea about the solution as a whole, but I think it is bad that you have an automated behavior ("non-pro") and then it becomes non automatic for "pro". I think you could have more notifications/sound for "non pro" so you educate them to move tasks to "in preparation".

[Paul-Eraman-CoopCycle]

If we are assuming that autoaccepting restaurants sometimes get overwhelmed and ignore delivery times (which is true...) how do we notify the customer?