Cross platform ( iOS and Android ) chat does not work with chat21 SDK

[shashankshahplutus]

Hi! there!

We are using chat-SDK chat21 for android and iOS.

Under my firebase account, I have 2 applications 1 for android and another for iOS.

For Android, we are using google-service.json file with App ID.

For iOS, we are using GoogleService-info.plist file for configuration chat21 SDK

But, When I do message from android the iOS does not receive any message the same thing happening from iOS to android application.

It's because we are using different applications ( project settings -> Your apps section ) both have different App ID though App ID is only used In android application.

The internal chat I mean iOS to iOS and android to android chat works absolutely fine cross-platform chat does not work.

Functions logs are as below.

Let me know if I am lacking something in configuration so can fix quickly thanks

[sponzillo]

Please check your database realtime database to see the messages tassonomy, very easy to understand.
Probably you didn't use the same "app_id" (aka tenant) for both apps.

Andrea

[shashankshahplutus]

Hey @sponzillo Thanks for getting back to me!

Also, I am sharing an android code to connect with chat system.

` FirebaseDatabase.getInstance().setPersistenceEnabled(true);

ChatManager.startWithEmailAndPassword(this, [APP_ID],
[YOUR_EMAIL], [YOUR_PASSWORD], new ChatAuthentication.OnChatLoginCallback() {
@OverRide
public void onChatLoginSuccess(IChatUser currentUser) {
ChatManager.getInstance().createContactFor(currentUser.getId(), currentUser.getEmail(),
[YOUR_FIRST_NAME], [YOUR_LAST_NAME], new OnContactCreatedCallback() {
@OverRide
public void onContactCreatedSuccess(ChatRuntimeException exception) {
if (exception == null) {
ChatUI.getInstance().openConversationsListActivity();
} else {
// TODO: handle the exception
}
}
});
}

@OverRide
public void onChatLoginError(Exception e) {
// TODO: 22/02/18
}
}); `

which uses app id to connect with firebase and in iOS getting app_id from plist file. both APP_Id are different.

[sponzillo]

Hi,

ChatManager.startWithEmailAndPassword(this, [APP_ID],
[YOUR_EMAIL], [YOUR_PASSWORD], new ChatAuthentication.OnChatLoginCallback() {
@OverRide

replace APP_ID with "chat" (the same name of the iOS tree). Don't use the Firebase APP_ID, that refers to Firebase.
This is the tenant name of you app and must be the same for all the clients using tyou chat.

Let me know.

[shashankshahplutus]

Hi, @sponzillo thanks for your reply!

We have set both end android and iOS to connect with the "chat" node & it works like charm!

Yes, now we are using the same node for chatting! I am able to get the messages into cross-platform. Thanks for your help @sponzillo appreciated.