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Unable to save a profile on Alienware 15 R3 #16

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JeffLabonte opened this issue Mar 18, 2017 · 3 comments
Open

Unable to save a profile on Alienware 15 R3 #16

JeffLabonte opened this issue Mar 18, 2017 · 3 comments
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@JeffLabonte
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Hi, I am trying to save a profile for my newly bought Alienware. I am receiving the following error : Error occured while trying to communcate with the AlienFX device : Data length should be 9 but was -9.
@bchretien bchretien added the bug label Apr 29, 2017
@ruslan-kurkebayev
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ruslan-kurkebayev commented Oct 21, 2017 •
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Having the same issue on Alienware 15 R3. Also the tool recognizes my laptop as Alienware M17x R4

@roobytwo
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same issue

@codeAC29
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Same issue: recognizes 15 R3 as 17x R4 and throwing the same error

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@roobytwo @bchretien @JeffLabonte @ruslan-kurkebayev @codeAC29