diff --git a/apps/backoffice-v2/src/common/env/schema.ts b/apps/backoffice-v2/src/common/env/schema.ts
index ab346db9aa..5be4b76602 100644
--- a/apps/backoffice-v2/src/common/env/schema.ts
+++ b/apps/backoffice-v2/src/common/env/schema.ts
@@ -39,4 +39,5 @@ export const EnvSchema = z.object({
     return new RegExp(value);
   }, z.custom<RegExp>(value => value instanceof RegExp).optional()),
   VITE_SAOLA_API_KEY: z.string().optional(),
+  VITE_BOTPRESS_CLIENT_ID: z.string().default('8f29c89d-ec0e-494d-b18d-6c3590b28be6'),
 });
diff --git a/apps/backoffice-v2/src/domains/chat/chatbot-opengpt.tsx b/apps/backoffice-v2/src/domains/chat/chatbot-opengpt.tsx
index bc0462d6db..c10b74cad2 100644
--- a/apps/backoffice-v2/src/domains/chat/chatbot-opengpt.tsx
+++ b/apps/backoffice-v2/src/domains/chat/chatbot-opengpt.tsx
@@ -1,7 +1,9 @@
-import { getClient, Webchat, WebchatProvider } from '@botpress/webchat';
+import { getClient, Webchat, WebchatProvider, WebchatClient } from '@botpress/webchat';
 import { buildTheme } from '@botpress/webchat-generator';
-import { useEffect } from 'react';
+import { useCallback, useEffect, useState } from 'react';
 import { useAuthenticatedUserQuery } from '../../domains/auth/hooks/queries/useAuthenticatedUserQuery/useAuthenticatedUserQuery';
+import { useCurrentCaseQuery } from '../../pages/Entity/hooks/useCurrentCaseQuery/useCurrentCaseQuery';
+import { useParams } from 'react-router-dom';
 
 // declare const themeNames: readonly ["prism", "galaxy", "dusk", "eggplant", "dawn", "midnight"];
 const { theme, style } = buildTheme({
@@ -9,30 +11,70 @@ const { theme, style } = buildTheme({
   themeColor: 'blue',
 });
 
-const clientId = '8f29c89d-ec0e-494d-b18d-6c3590b28be6';
-
 const Chatbot = ({
   isWebchatOpen,
   toggleIsWebchatOpen,
+  botpressClientId,
 }: {
   isWebchatOpen: boolean;
   toggleIsWebchatOpen: () => void;
+  botpressClientId: string;
 }) => {
-  const client = getClient({ clientId });
+  const [client, setClient] = useState<WebchatClient | null>(null);
   const { data: session } = useAuthenticatedUserQuery();
+  const { data: currentCase } = useCurrentCaseQuery();
+  const { entityId: caseId } = useParams();
+
+  const sendCurrentCaseData = useCallback(
+    async (botpressClient: WebchatClient | null = client) => {
+      if (!currentCase || !botpressClient) {
+        return;
+      }
+
+      try {
+        await botpressClient.sendEvent({
+          type: 'case-data',
+          data: currentCase.context,
+        });
+      } catch (error) {
+        console.error('Failed to send case data:', error);
+      }
+    },
+    [currentCase, client],
+  );
 
   useEffect(() => {
-    if (session?.user) {
-      const { firstName, lastName, email } = session.user;
-      void client.updateUser({
+    if (client || !botpressClientId || !session?.user) {
+      return;
+    }
+
+    const { firstName, lastName, email } = session.user;
+    const botpressClientInstance = getClient({ clientId: botpressClientId });
+    setClient(botpressClientInstance);
+
+    botpressClientInstance.on('conversation', (ev: any) => {
+      void botpressClientInstance.updateUser({
         data: {
           firstName,
           lastName,
           email,
         },
       });
+      setTimeout(() => {
+        void sendCurrentCaseData(botpressClientInstance);
+      }, 0);
+    });
+  }, [session, client, sendCurrentCaseData, botpressClientId]);
+
+  useEffect(() => {
+    if (caseId) {
+      void sendCurrentCaseData();
     }
-  }, [session, client]);
+  }, [caseId, sendCurrentCaseData]);
+
+  if (!client) {
+    return null;
+  }
 
   return (
     <div>
diff --git a/apps/backoffice-v2/src/domains/customer/fetchers.ts b/apps/backoffice-v2/src/domains/customer/fetchers.ts
index 94587404af..dbe623de31 100644
--- a/apps/backoffice-v2/src/domains/customer/fetchers.ts
+++ b/apps/backoffice-v2/src/domains/customer/fetchers.ts
@@ -21,6 +21,9 @@ const CustomerSchema = z.object({
   language: z.union([z.string(), z.null()]).optional(),
   features: z
     .object({
+      chatbot: z
+        .object({ enabled: z.boolean().default(false), clientId: z.string().optional() })
+        .optional(),
       createBusinessReport: z
         .object({ enabled: z.boolean().default(false), options: createBusinessReportOptions })
         .optional(),
@@ -35,7 +38,6 @@ const CustomerSchema = z.object({
       isMerchantMonitoringEnabled: z.boolean().default(false),
       isExample: z.boolean().default(false),
       isDemo: z.boolean().default(false),
-      isChatbotEnabled: z.boolean().default(false),
     })
     .nullable()
     .default({
diff --git a/apps/backoffice-v2/src/pages/Root/Root.page.tsx b/apps/backoffice-v2/src/pages/Root/Root.page.tsx
index 4655a1ab77..1291224bc8 100644
--- a/apps/backoffice-v2/src/pages/Root/Root.page.tsx
+++ b/apps/backoffice-v2/src/pages/Root/Root.page.tsx
@@ -5,6 +5,9 @@ import { ServerDownLayout } from './ServerDown.layout';
 import { useCustomerQuery } from '@/domains/customer/hooks/queries/useCustomerQuery/useCustomerQuery';
 import { FullScreenLoader } from '@/common/components/molecules/FullScreenLoader/FullScreenLoader';
 import Chatbot from '@/domains/chat/chatbot-opengpt';
+import { RenderChildrenInIFrame } from '@/common/components/organisms/RenderChildrenInIFrame/RenderChildrenInIFrame';
+import { ctw } from '@/common/utils/ctw/ctw';
+import { env } from '@/common/env/env';
 
 const ReactQueryDevtools = lazy(() =>
   process.env.NODE_ENV !== 'production'
@@ -25,11 +28,26 @@ const ChatbotLayout: FunctionComponent = () => {
     return <FullScreenLoader />;
   }
 
-  if (!customer?.config?.isChatbotEnabled) {
+  if (!customer?.features?.chatbot?.enabled) {
     return null;
   }
 
-  return <Chatbot isWebchatOpen={isWebchatOpen} toggleIsWebchatOpen={toggleIsWebchatOpen} />;
+  const botpressClientId = customer?.features?.chatbot?.clientId || env.VITE_BOTPRESS_CLIENT_ID;
+
+  return (
+    <RenderChildrenInIFrame
+      className={ctw('fixed bottom-right-0', {
+        'h-[700px] w-[400px]': isWebchatOpen,
+        'd-[80px]': !isWebchatOpen,
+      })}
+    >
+      <Chatbot
+        isWebchatOpen={isWebchatOpen}
+        toggleIsWebchatOpen={toggleIsWebchatOpen}
+        botpressClientId={botpressClientId}
+      />
+    </RenderChildrenInIFrame>
+  );
 };
 
 export const Root: FunctionComponent = () => {
diff --git a/packages/common/src/schemas/documents/workflow/config-schema.ts b/packages/common/src/schemas/documents/workflow/config-schema.ts
index e3f6464bed..ebfebc3945 100644
--- a/packages/common/src/schemas/documents/workflow/config-schema.ts
+++ b/packages/common/src/schemas/documents/workflow/config-schema.ts
@@ -83,7 +83,6 @@ export const WorkflowConfigSchema = Type.Object({
   hasUboOngoingMonitoring: Type.Optional(Type.Boolean()),
   maxBusinessReports: Type.Optional(Type.Number()),
   isMerchantMonitoringEnabled: Type.Optional(Type.Boolean()),
-  isChatbotEnabled: Type.Optional(Type.Boolean()),
 });
 
 export type TWorkflowConfig = Static<typeof WorkflowConfigSchema>;
diff --git a/services/workflows-service/src/workflow/schemas/zod-schemas.ts b/services/workflows-service/src/workflow/schemas/zod-schemas.ts
index c47d641554..dc07bb4f07 100644
--- a/services/workflows-service/src/workflow/schemas/zod-schemas.ts
+++ b/services/workflows-service/src/workflow/schemas/zod-schemas.ts
@@ -62,7 +62,6 @@ export const ConfigSchema = z
     hasUboOngoingMonitoring: z.boolean().optional(),
     maxBusinessReports: z.number().nonnegative().optional(),
     isMerchantMonitoringEnabled: z.boolean().optional(),
-    isChatbotEnabled: z.boolean().optional(),
     uiOptions: z
       .object({
         redirectUrls: z