diff --git a/packages/assistify-ai/server/SmartiProxy.js b/packages/assistify-ai/server/SmartiProxy.js
index 5c7cea60e3fa..9f22a091d20b 100644
--- a/packages/assistify-ai/server/SmartiProxy.js
+++ b/packages/assistify-ai/server/SmartiProxy.js
@@ -42,7 +42,7 @@ export class SmartiProxy {
 		try {
 			SystemLogger.debug('Sending request to Smarti', method, 'to', url, 'body', JSON.stringify(body));
 			const response = HTTP.call(method, url, {data: body, headers: header});
-			if (response.statusCode === 200 || response.statusCode === 201) {
+			if (response.statusCode < 400) {
 				return response.data || response.content; //.data if it's a json-response
 			} else {
 				SystemLogger.debug('Got unexpected result from Smarti', method, 'to', url, 'response', JSON.stringify(response));
diff --git a/packages/assistify-ai/server/lib/SmartiAdapter.js b/packages/assistify-ai/server/lib/SmartiAdapter.js
index bb90a416f298..2f8fbd9f6ed0 100644
--- a/packages/assistify-ai/server/lib/SmartiAdapter.js
+++ b/packages/assistify-ai/server/lib/SmartiAdapter.js
@@ -97,7 +97,9 @@ export class SmartiAdapter {
 			// The "support_area" in Smarti is an optional property. A historic conversation belonging to the same support_are increases relevance
 			let supportArea = room.parentRoomId || room.topic || room.expertise;
 			if (!supportArea) {
-				if (helpRequest && helpRequest.supportArea) {
+				if (room.t === '') {
+					supportArea = 'livechat';
+				} else if (helpRequest && helpRequest.supportArea) {
 					supportArea = helpRequest.supportArea;
 				} else {
 					supportArea = room.name;
@@ -113,7 +115,7 @@ export class SmartiAdapter {
 					'channel_id': [message.rid]
 				},
 				'user': {
-					'id': room.u._id
+					'id': room.u ? room.u._id : room.v._id
 				},
 				'messages': [requestBodyMessage],
 				'context': {