Need an entity to map with "Service Level Targets (SLTs)" concept in ITOP

[sk-cool]

Hi,

GraphIT does have entity to define SLA's but not SLT's. As per ITIL in general, SLT's actually define the metrics in the service level management. SLA's may not be complete without having appropriate SLT's.

We need an entity to define the SLT's from ITOP.

Thanks,
-Satish

[conofre]

@mfehse do you remember if there were any discussion on how to map SLT's in the context of other projects? currently we only have entity SLA: https://graphit.co/docs/group__httpwwwpurlorgogitITServiceSLA.html
tks

[sk-cool]

Hi Catarina, Mike,

Can you please provide your inputs here?

Thanks,
-Satish

[conofre]

Hi Satish,
waiting for feedback from @mfehse 's side, which could be decisive wether create a new entity for the SLT's