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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8" />
<meta
name="viewport"
content="width=device-width, user-scalable=no, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0"
/>
<meta http-equiv="X-UA-Compatible" content="ie=edge" />
<title>Document</title>
<link rel="stylesheet" href="style.css" />
</head>
<body>
<h2>SYMVOLOKOVA ANASTASIIA</h2>
<div>
<div class="first_block">
<a href="mailto:[email protected]">[email protected]</a>
<a
href="https://www.linkedin.com/in/anastasiia-symvolokova-5561531b6/"
target="_blank"
>
LinkedIn Profile
</a>
</div>
</div>
<h4>SUMMARY</h4>
<hr />
<p>
Working in the startup and being the only point of contact for Kidslox
Parental Control app end users taught me to build trustworthy
relationships with clients and to adapt to changing environments quickly.
I like being a part of the development community, learning new things from
co-workers together with bringing feedback from clients to them so things
can be seen from a different perspective.
</p>
<h4>CORE QUALIFICATIONS</h4>
<hr />
<ul>
<li>
Good knowledge of HTML5 and CSS3
</li>
<li>
Basic understanding of JavaScript
</li>
<li>
Capable of managing multiple tasks with an emphasis on retaining quality
standards
</li>
<li>Ability to quickly assess and prioritize projects’ tasks.</li>
<li>Excellent knowledge of Microsoft Office Suite applications.</li>
<li>High energy team player and motivator.</li>
<li>Solid communication skills</li>
</ul>
<hr />
<h4>LANGUAGES</h4>
<div class="first_block languages">
<p>English – Professional Fluency<span>::</span></p>
<p>French – Intermediate<span>::</span></p>
<p>German – Elementary<span>::</span></p>
<p>Russian – Native</p>
</div>
<hr />
<h4>EMPLOYMENT HISTORY</h4>
<hr />
<div class="wrapper">
<div class="inside_wrapper">
<h5>Customer Support Manager</h5>
<p>eKreative | full-time</p>
</div>
<div class="inside_wrapper">
<p>06/2019 - 03/2021</p>
<p>Cherkasy, Ukraine</p>
</div>
</div>
<p>
eKreative is a company that has been making high quality apps, sites and
online systems since 2003.
</p>
<p>
<strong>Project:</strong>
Kidslox (startup) – cross-platform parental control app.
</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Answer to inbound calls, emails, and live chats.</li>
<li>
Provide responses to resolve customer inquiries in one contact
concerning mobile and desktop apps.
</li>
<li>
Manage clients’ requests on Zendesk cloud-based customer service
platform.
</li>
<li>
Translate applications from Ukrainian to English, Russian and French
respectively.
</li>
<li>
Work with software engineers and designers to create better solutions.
</li>
<li>
Test project's products and made suggestions on how it can be improved
from the UX perspective.
</li>
</ul>
<p><strong>Achievements:</strong></p>
<ul>
<li>
Was the only point of contact for project’s end users during the night
shifts and managed to resolve all the issues arised successfully.
</li>
<li>Had a high customer satisfaction score.</li>
<li>Worked in a fast-paced environment.</li>
</ul>
<h4>EDUCATION</h4>
<hr />
<div class="line">
<p><strong>21.03.2022 <br>- now </strong></p>
<div class="inner_line">
<p>
<a
href="https://itgirlschool.com/frontend-dev-english"
target="_blank"
>
Frontend development
</a>
</p>
<p>
ITGIRLSCHOOL
</p>
</div>
</div>
<div class="line">
<p><strong>10.01-11.03 <br> 2022</strong></p>
<div class="inner_line">
<p>
<a
href="https://drive.google.com/file/d/19HlolrjUEM5ijpqoqaBD0nvCtcsL68rd/view?usp=sharing"
target="_blank"
>
9-Week Web Development Bootcamp
</a>
</p>
<p>
IRONHACK, Berlin, Germany
</p>
</div>
</div>
<div class="line">
<p><strong>2017-2019</strong></p>
<div class="inner_line">
<p>
<a
href="https://drive.google.com/file/d/1wyCamlBN6Ije4Qk43HRBmbttq-9CQfqt/view?usp=sharing"
target="_blank"
>
Master of European and International Business Law
</a>
</p>
<p>
Mykolas Romeris University, Lithuania & Savoie Mont Blanc University, France
</p>
</div>
</div>
<div class="line">
<p><strong>2016-2018</strong></p>
<div class="inner_line">
<p>
<a
href="https://drive.google.com/file/d/1SQNUdSw1_tSlGCg8Mzal5hmr30cRLTZy/view?usp=sharing"
target="_blank"
>
Master of Law
</a>
</p>
<p>Yaroslav Mudryi National Law University, Ukraine</p>
</div>
</div>
<div class="line">
<p><strong>2012-2016</strong></p>
<div class="inner_line">
<p>
<a
href="https://drive.google.com/file/d/124D_O6UBhDJPNmEm2ccfWK5OS_5hqVAu/view?usp=sharing"
target="_blank"
>
Bachelor of Law
</a>
</p>
<p>Yaroslav Mudryi National Law University, Ukraine</p>
</div>
</div>
<h4>ACADEMIC ACHIEVEMENTS</h4>
<hr />
<div class="line">
<p><strong>2020</strong></p>
<p>
completed the following courses:
<a
href="https://coursera.org/share/2a3a683c1be0b7a322014ef27a6c865a"
target="_blank"
>
“Agile and Scrum в работе над проектами и продуктами” </a
>,
<a
href="https://coursera.org/share/61704cbd26ade7d24706cf09583d8287"
target="_blank"
>
“Основы HTML и CSS”
</a>
</p>
</div>
<div class="line">
<p><strong>2020</strong></p>
<p>
obtained
<a
href="https://coursera.org/share/04e8d547ba3726c4c287fbeb8d9b96ce"
target="_blank"
>
Google IT Support Professional Certificate
</a>
</p>
</div>
<div class="line">
<p><strong>2019</strong></p>
<p>undertook Erasmus+ traineeship at TRIPLET & ASSOCIES, France</p>
</div>
<div class="line">
<p><strong>2018</strong></p>
<p>
completed the
<a
href="https://drive.google.com/file/d/1P-dV1cy8SyRwfAXjj1ZL2N8HU_NtJQ4V/view?usp=sharing"
target="_blank"
>
Advanced course on Trademarks, Industrial designs and Geographical
indications
</a>
offered by WIPO.
</p>
</div>
<div class="line">
<p><strong>2017</strong></p>
<p>
was selected for
<a
href="https://drive.google.com/file/d/1u8vNsNIthOjonAi28Cunde24bttkFjhU/view?usp=sharing"
target="_blank"
>
Lithuanian State scholarship
</a>
for Full-time Master degree studies.
</p>
</div>
<div class="line">
<p><strong>2017</strong></p>
<p>
obtained
<a
href="https://drive.google.com/file/d/1OyMtwo7lGK6_AacwAfhFRy4ysrU_zuua/view?usp=sharing"
target="_blank"
>
First Certificate in English
</a>
with an overall score 179.
</p>
</div>
</body>
<hr/>
<footer>
<div class="footer">
<p>2022</p>
</div>
</footer>
</html>