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External App to Interact with Agent Workspace CCP #4

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asharma99 opened this issue Dec 26, 2023 · 0 comments
Open

External App to Interact with Agent Workspace CCP #4

asharma99 opened this issue Dec 26, 2023 · 0 comments

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@asharma99
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I am trying to understand if it is possible for the external app in agent workspace to interact with the embedded CCP which is in agent workspace ? This is for a click to call sort of query. So my external app pulls data from another platform which sometimes includes customer phone number as well. Is there a way I can click to dial from this external app of mine to use the inbuilt agent workspace CCP for making outbound call ? Thank you !
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@asharma99