amahi6interactive.html

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layout: troubleshooter
title: Ubuntu Interactive
---

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	 		<h2>Interactive Network Troubleshooter</h2>	
        </div>
		
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			{% include VersionSelect.html %}
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	<hr>
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	<div class="span6" id="step-column">

<div class="" id="step1">
	 <h3>Step 1:  </h3>
	<p>What is your HDA <em>internal</em> IP address?
	<br>If you're unsure, you can see it in your 
	<a target="_new" href="https://www.amahi.org/user">Amahi.org Control Panel</a>.<br>It should start with one of:
	<ul><li><strong>192.168.</strong></li>
	     <li><strong>10.</strong></li>
	     <li><strong>172.16.</strong></li></ul>
	<br>
	<div class="input-append"><input id= "ipAddress" type="text" class="span3" placeholder="19x.16x.x.1x"><input id="ip-address" type="submit" class="btn" value="Continue"></input>
	
	  </div><!-- input-append -->
</div><!--/step1-->

<div class="hidden" id="step2">
	<h3>Step 2</h3>
	<p>What is your HDA Home Domain? (Note that the default is <strong>amahi.net</strong>)
	<br/>
	If you are unsure, you can see it in your <a href="https://www.amahi.org/user" target="_new">Amahi.org Control Panel</a>.
	<br/></p> 
	  <div class="input-append"><input id= "domain" placeholder="amahi.net"type="text" class="span3 "><input id="domain-id" type="submit" class="btn" value="Continue"></input>	
	  </div><!-- /input-append -->
</div> <!-- /step2 -->

   <div class="hidden" id="step3">
	<h3>Step 3</h3>
	What is your router <em>internal</em> IP address?
	<br/>
	Here's <a href="http://wiki.amahi.org/index.php/Find_Your_Gateway_IP" target="_new">how to find it</a>, if you're not sure.
	<br/> 
	<br/>
	  <div class="input-append"><input id= "gatewayIP" placeholder="19x.16x.x.x"type="text" class="span3 "><input id="gateway-id" type="submit" class="btn" value="Continue"></input>	
	  </div><!-- input-append -->

   </div> <!-- step3 -->

   <div class="hidden" id= "step4">
	<h3>Step 4 - DNS resolving for internal hostnames</h3>
	For the next questions, unless you have internet access working on your HDA, you should SSH into your HDA from another computer, to copy and paste commands and results when needed.
	<br/>
	You can read instructions on how to SSH into your HDA <a href="http://wiki.amahi.org/index.php/SSHtoHDA">here</a>.
	<hr/>
	Execute the following command on the HDA itself, using either SSH, or a Terminal:
	<pre>nslookup hda</pre>
	Does it result in something like this (verify the parts in <strong class= "text-error" >red</strong>):
	<pre>
Server:     <strong class= "text-error" ><span class="amahiIP"></span></strong>
Address:    <span class="amahiIP"></span>#53

Name:      <strong class= "text-error" >hda.<span class="amdom"></span></strong>
Address:    <strong class= "text-error" ><span class="amahiIP"></span></strong>
	</pre>
	<br/>
	 <form >
	 <div id="dnsFourX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="dns-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="dns-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="dnsFour" value="0" type="text">
	  <button id="dnsYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>

   </div> <!--step4-->

   <div id="step4TS" class="hidden">
	<h3><span class="text-error" >Troubleshooting for Step 4</span> - DNS Resolving for Internal Hostnames</h3>
	<input type="hidden" name="last_step" value="4">
	<p>Execute the following commands on the HDA itself, using either SSH, or a Terminal:
	<pre>sudo su<em>(enter the root password)</em><br>nslookup hda<br>cat /etc/issue<br>cat /etc/resolv.conf<br>ifconfig | grep -A 5 eth0 | grep inet<br>service bind9 status<br>cat /etc/bind/named.conf<br>netstat -an | grep :53<br>cat /var/named/dynamic/hda-n2a.conf<br>cat /var/named/dynamic/hda-a2n.conf</pre> </p>
	<ol><li>Copy the text generated by the commands into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!-- step4TS -->

    <!-- changed named to bind9; named.conf is in /etc/bind/ ; did not detect worthwile changes in named.conf.local, or named.conf.options -->

    <div id="step5" class="hidden">
     <h2>Step 5 - Router is reachable?</h2>
     <p>Execute the following command on the HDA itself, using either SSH, or a Terminal:</p>
  		<pre>ping -c 1 router</pre>
	<p>Does it result in something like this (verify the parts in <strong class= "text-error" >red</strong>):<p>
	<pre>PING <strong class= "text-error" >h001.<span class="amdom"></span> </strong> (<strong class= "text-error" ><span class="gateIp"></span></strong>) 56(84) bytes of data.<br>
64 bytes from router.<span class="amdom"></span> (<strong class= "text-error" ><span class="gateIp"></spam> </strong> ): icmp_req=1 ttl=xxx time=0.xxx ms <br>
	<br>
--- router.<span class="amdom"></span> ping statistics ---<br>
1 packets transmitted, <strong class= "text-error" >1 received, 0% packet loss</strong>, time 1ms<br>
rtt min/avg/max/mdev = 0.xxx/0.xxx/0.xxx/0.000 ms
	</pre><br>
	 <form >
	 <div id="gatewayFiveX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="gateway-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="gateway-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="gatewayFive" value="0" type="text">
	  <button id="gatewayYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>

    </div>  <!--/step5-->

<!-- icmp_req=1 vs. icmp_seq=1; router ping returns h001.DOMAIN.FQD rather that router.... -->

    <div id="step5TS" class="hidden">
	<h3><span class="text-error"> Troubleshooting for Step 5</span> - Router is reachable?</h3>
		<p>If you have multiple network adapters on your server (maybe an onboard, and a PCI), make sure the cable is plugged in the correct adapter. If you're using Amahi, it needs to be plugged in the adapter identified as eth0. Trying to plug the cable in the other adapter, then retrying the last test, wouldn't hurt!</p><br>
		<p>If the above doesn't help, execute the following commands on the HDA itself, using either SSH, or a Terminal and install the traceroute package:
			<pre>sudo apt-get install traceroute</pre>
			<p>Then execute these commands from the same terminal</p>
		<pre>netstat -nr<br>
arp -a<br>
traceroute -q 1 -m 5 router</pre>
		<ol><li>Copy the text generated by the commands into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	 	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div>  <!-- /step5TS-->

    <!-- traceroute not installed.  Add to amahi.sh install script? ; man netstat on CentOS reports that netstat is obsolete, use ss instead? -->

    <div id="step6" class="hidden">
	<h3>Step 6 - Internet reachable?</h3>
	<p>Execute the following command on the HDA itself, using either SSH, or a Terminal: <pre>ping -c 1 8.8.8.8</pre></p>
	<p>Does it result in something like this (verify the parts in <strong class="text-error" >red</strong>):<pre>PING <strong class="text-error" >8.8.8.8</strong> (<strong class="text-error" >8.8.8.8</strong>) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_req=1 ttl=xxx time=x.xxx ms

--- 8.8.8.8 ping statistics ---
1 packets transmitted, <strong class="text-error">1 received, 0% packet loss</strong>, time 1ms
rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms
</pre><br></p>
	 <form >
	 <div id="internetSixX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="internet-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="internet-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="internetSix" value="0" type="text">
	  <button id="internetYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>
    </div> <!--/step6 -->

    <!-- icmp_req=1 vs. icmp_seq=1; -->

    <div id="step6TS" class="hidden">
	<h3><span class="text-error">Troubleshooting for Step 6</span> - Internet reachable?</h2>
		<p>Please execute the following commands on the HDA itself, using either SSH, or a Terminal and install the traceroute package:
			<pre>sudo apt-get install traceroute</pre>
			<p>Then execute these commands from the same terminal</p>
	<pre>netstat -nr
traceroute -q 1 8.8.8.8</pre>
		<ol><li>Copy the text generated by the commands into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	 	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step6TS-->

    <!-- all TS steps with traceroute will need to have code for installing traceroute package -->

    <div id="step7" class="hidden">
	<h3>Step 7 - DNS resolving for external hostnames</h3>
	<p>Execute the following command on the HDA itself, using either SSH, or a Terminal:</p>
	<pre>ping -c 1 amahi.org</pre>
	<p>Does it result in something like this (verify the parts in <strong class="text-error" >red</strong>):</p>
	<pre>PING <strong class="text-error" >amahi.org</strong> (<strong class="text-error" >66.165.251.199</strong>) 56(84) bytes of data.
64 bytes from mail.amahi.org (66.165.251.199): icmp_req=1 ttl=xxx time=x.xxx ms

--- amahi.org ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 1ms
rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms</pre>
	<br>
	 <form >
	 <div id="externalSevenX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="externalHost-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="externalHost-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="externalSeven" value="0" type="text">
	  <button id="externalHostYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>
    </div> <!-- /step7 -->


    <!-- icmp_req=1 vs. icmp_seq=1; -->

    <div id="step7TS" class="hidden">
	<h3><span class="text-error">Troubleshooting for Step 7</span> - DNS resolving for external hostnames</h3>
		<p>Please execute the following commands on the HDA itself, using either SSH, or a Terminal and install the traceroute package:
			<pre>sudo apt-get install traceroute</pre>
			<p>Then execute these commands from the same terminal</p>
<pre>sudo su
  (enter the root password)
service bind9 status
cat /etc/bind/named.conf
nslookup amahi.org
nslookup amahi.org 66.165.251.199
traceroute -q 1 66.165.251.199</pre>
		<ol><li>Copy the text generated by the commands into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	 	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step7TS-->

        <!-- changed named to bind9; named.conf is in /etc/bind/ ; add traceroute install -->

    <div id="step8" class="hidden">
	<h3>Step 8 - HDA Dashboard accessible?</h3>Execute the following command on the HDA itself, using either SSH, or a Terminal:
	<pre>curl http://hda</pre>
	<p>Does it result in this:
	<pre>&lt;html&gt;&lt;body&gt;You are being &lt;a href="http://hda/user_sessions/new"&gt;redirected&lt;/a&gt;.&lt;/body&gt;&lt;/html&gt;</pre></p><br>
	 <form >
	 <div id="dashboardEightX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="dashboard-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="dashboard-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="dashboardEight" value="0" type="text">
	  <button id="dashboardYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>
    </div> <!-- /step8 -->

    <div id="step8TS" class="hidden">
	<h3><span class="text-error">Troubleshooting for Step 8</span> - HDA Dashboard accessible?</h3>
	<p>Execute the following commands on the HDA itself, using either SSH, or a Terminal:</p>
	<pre>sudo su (enter the root password)
service apache2 status
curl -s -i http://hda | head -100
tail -20 /var/hda/platform/logs/error_log
tail -20 /var/hda/platform/logs/access_log
date</pre>
	<br>
	<ol><li>Copy the text generated by the commands into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	 	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step8TS-->

    <!--  sudo su; httpd vs apache2; NOTE: error_log is empty?!? -->


    <div id="step9" class="hidden">
	<h3>Step 9 - HDA used as DNS on clients?</h3>
	<p>After having deactivated the DHCP on your router, you'll need to <a href="http://wiki.amahi.org/index.php/RenewIP" target="_new">renew the IP address</a> of a client computer you'll use for the rest of the tests.</p>
	<p>Once that's done, execute the following command on that client computer, using either a command prompt, or a Terminal:</p>
	<pre>nslookup hda.<span class="amdom"></span></pre>
	<p>Does it result in something like this (verify the parts in <strong class="text-error">red</strong>):</p>
	<pre>Server:		<span class="amahiIP"></span>
Address:	<strong class="text-error"><span class="amahiIP"></span></strong>#53

Name:	<strong class="text-error">hda.<span class="amdom"></span></strong>
Address: <strong class="text-error"><span class="amahiIP"></span></strong>
	</pre>

	 <form >
	 <div id="dnsServNineX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="dnsServ-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="dnsServ-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="dnsServNine" value="0" type="text">
	  <button id="dnsServYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>
    </div> <!-- /step9 -->

    <div id="step9TS" class="hidden">
	<h3><span class="text-error">Troubleshooting for Step 9</span> - HDA used as DNS on clients?</h3>
	<p>Make sure that the DHCP server is disabled on your router, that there is no other DHCP server on your network (another router or Access Point maybe?), and that you correctly <a href="http://wiki.amahi.org/index.php/RenewIP" target="_new">renewed your IP address</a>.</p><br>

	<p>If you can't stop using another DHCP server, you'll need to set the DNS server of your client computer to <strong class="text-error"><span class="amahiIP"></span></strong>.</p><br>
	<p>Still having issues? Execute the following command on the client computer, using either a command prompt, or a Terminal:</p>
	<pre>nslookup hda.<span class="amdom"></span></pre>
	<br>
	<ol>	<li>Copy the text generated by that command into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step9TS-->

    <div id="step10" class="hidden">
	<h3>Step 10 - Correct domain on clients?</h3>
	<p>Execute the following command on the client computer, using either a command prompt, or a Terminal:
	<pre>nslookup hda</pre></p>
	<p>Does it result in something like this (verify the part in <strong class="text-error">red</strong>):
<pre>Server:		<span class="amahiIP"></span>
Address:	<span class="amahiIP"></span>#53

Name:	<strong class="text-error">hda.<span class="amdom"></span></strong>
Address: <strong class="text-error"><span class="amahiIP"></span></strong>
</pre><br>

	 <form >
	 <div id="domainTenX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="domain-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="domain-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="domainTen" value="0" type="text">
	  <button id="domainYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>

    </div> <!-- /step10 -->

    <div id="step10TS" class="hidden">
	<h3><span class="text-error">Troubleshooting for Step 10</span> - Correct domain on clients?</h3>
	<p>Make sure that the DHCP server is disabled on your router, that there is no other DHCP server on your network (another router or Access Point maybe?), and that you correctly <a href="http://wiki.amahi.org/index.php/RenewIP" target="_new">renewed your IP address</a>.</p>
	<p>If you can't stop using another DHCP server, you'll need to set the domain name of your client computer to <strong class="text-error"><span class="amdom"></span></strong><br>
	<p>Still having trouble? Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and ask one of the folks there for help.</p>
	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step10TS-->

    <div id="step11" class="hidden">
	<h3>Step 11 - Router is reachable from clients?</h3>
	<p>Execute the following command on the client computer, using either a command prompt, or a Terminal:<p><br>
	<p>On Windows:
	<pre>ping -n 1 router</pre></p>
	<p>On Mac OS X or Linux:
	<pre>ping -c 1 router</pre></p>
	<p>Does it result in something like this (verify the parts in <strong class="text-error">red</strong>):
	<pre>PING <strong class="text-error">router.<span class="amdom"></span></strong> (<strong class="text-error"><span class="gateIp"></span></strong>) 56(84) bytes of data.
64 bytes from h001.<span class="amdom"></span> (<strong class="text-error"><span class="gateIp"></span></strong>): icmp_seq=1 ttl=xxx time=0.xxx ms

--- router.<span class="amdom"></span> ping statistics ---
1 packets transmitted, <strong class="text-error">1 received, 0% packet loss</strong>, time 1ms
rtt min/avg/max/mdev = 0.xxx/0.xxx/0.xxx/0.000 ms</pre><br>

	 <form >
	 <div id="routerClElevenX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="routerClEleven-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="routerClEleven-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="routerClEleven" value="0" type="text">
	  <button id="routerClYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>

    </div> <!-- /step11 -->

    <!-- router ping returns h001.DOMAIN.FQD rather than  router.... -->

    <div id="step11TS" class="hidden">
	<h3><span class="text-error">Troubleshooting for Step 11</span> - Router is reachable from clients?</h3>
	<p>Execute the following commands on the client computer, using either a command prompt, or a Terminal:</p><br>
	<p>On Windows:
	<pre>route print
arp -a
tracert -h 5 router</pre></p>
	<p>On Mac OS X or Linux:
	<pre>netstat -nr
arp -a
traceroute -q 1 -m 5 router</pre></p>
	<br>
	<ol>	<li>Copy the text generated by that command into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step11TS-->

<!-- No need to instruct user to install traceroute on the client computer -->

    <div id="step12" class="hidden">
	<h3>Step 12 - Internet reachable from clients?</h3>
	<p>Execute the following command on the client computer, using either a command prompt, or a Terminal:<p><br>
	<p>On Windows:
	<pre>ping -n 1 8.8.8.8</pre></p>
	<br>
	<p>On Mac OS X or Linux:
	<pre>ping -c 1 8.8.8.8
	</pre></p><br>
	<p>Does it result in something like this (verify the parts in <strong class="text-error">>red</strong>):
	<pre>PING <strong class="text-error">8.8.8.8</strong> (<strong class="text-error">8.8.8.8</strong>) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=xxx time=x.xxx ms

--- 8.8.8.8 ping statistics ---
1 packets transmitted, <strong class="text-error">1 received, 0% packet loss</strong>, time 1ms
rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms
	</pre>
	<form >
	 <div id="internetClTwelveX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="internetCl-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="internetCl-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="internetClTwelve" value="0" type="text">
	  <button id="internetClYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>
    </div> <!-- /step12 -->

    <div id="step12TS" class="hidden">
	<h3><span class="text-error">Troubleshooting for Step 12</span> - Internet reachable from clients?</h3>
	<p>Execute the following commands on the client computer, using either a command prompt, or a Terminal:</p><br>
	<p>On Windows:
	<pre>route print
tracert 8.8.8.8
	</pre></p>
	<br>
	<p>On Mac OS X or Linux:
	<pre>netstat -nr
traceroute -q 1 8.8.8.8
	</pre></p>
	<br>
	<ol>	<li>Copy the text generated by that command into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step12TS-->

<!-- No need to instruct user to install traceroute on the client computer -->

                <!-- Good through Step 12TS -->

    <div id="step13" class="hidden">
	<h3>Step 13 - DNS resolving for external hostnames on clients</h3>
	<p>Execute the following command on the client computer, using either a command prompt, or a Terminal:</p><br>
	<p>On Windows:
	<pre>ping -n 1 amahi.org
	</pre></p>
	<br>
	<p>On Mac OS X or Linux:
	<pre>ping -c 1 amahi.org
	</pre></p>
	<br>	
	<p>Does it result in something like this (verify the parts in <strong class="text-error">red</strong>):
	<pre>PING <strong class="text-error">amahi.org</strong> (<strong class="text-error">66.165.251.199</strong>) 56(84) bytes of data.
64 bytes from mail.amahi.org (66.165.251.199): icmp_seq=1 ttl=xxx time=x.xxx ms

--- amahi.org ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 1ms
rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms
	</pre><br>
	<form >
	 <div id="dnsClThirteenX" class="btn-group" data-toggle="buttons-radio">
	  <button type="button" name="dnsCl-yes" value="yes" class="yesBtn btn" >Yes</button>	
	  <button type="button" name="dnsCl-no" value="no" class="noBtn btn">No</button>
	</div>	

	  <input class="hidden" id="dnsClThirteen" value="0" type="text">
	  <button id="dnsClYesNo" type="submit" onclick="return false" class="btn pull-right">Continue</button>

	</form>
    </div> <!-- /step13 -->

    <div id="step13TS" class="hidden">
<h3><span class = "text-error">Troubleshooting for Step 13</span> - DNS resolving for external hostnames on clients</h3>
	<p>Execute the following command on the client computer, using either a command prompt, or a Terminal:</p>
	<pre>nslookup amahi.org
	</pre>
	<br>
	<ol>	<li>Copy the text generated by that command into a new paste at <a href="https://paste.fedoraproject.org/" target="blank">paste.fedoraproject.org</a>.</li>
		<li>After submitting your paste, copy the generated url (from the url bar).</li>
		<li>Head over to the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>, and share your link with one of the helpful folks there.</li></ol>
	<p class = "text-info"><i>Good Luck! Thanks for choosing Amahi.</i></p>
    </div> <!--/step13TS-->

    <div id="step14" class="hidden well">
	<h3>We couldn't identify any problems on your network.</h3>
	<hr>
	<br>
	<p>If you are still having problems (or you just want to chat), stop by the <a href="http://talk.amahi.org" target="blank">Amahi IRC channel</a>.  
	<br>
	<h4 class = "text-info"><i>Thanks for choosing Amahi.</i></h4>
    </div> <!-- /step14 -->
  </div>

   <div class="span6 " id="solution-column">

	<h3 id="progress" class="hidden">Progress</h3>
	  <div class= "span12" id="insertHere">
	  </div>
	</div> <!--/span6-->
</div><!--/row-->