Controllers don't work

[MelGipson]

Description

ALVR does not recognize controllers, but when I'm put them down, handstracking is works. I tried different controller settings but couldn't get it to work
I'm use Pico 4 Ultra

General Troubleshooting

• I carefully followed the instructions in the README and successfully completed the setup wizard
• I read the ALVR GitHub Wiki

Environment

Hardware

Note: for Linux, an upload to the hw-probe database is preferred: hw-probe -all -upload

CPU: Intel(R) Core(TM) i5-12600K

GPU: NVIDIA GeForce RTX 4060

GPU Driver Version: 566.14

Audio: NVidia High Definition Audio

Installation

ALVR Version: 20.11.1, nightly

ALVR Settings File:

SteamVR Version: 2.8.8

Install Type:

• Packaged (exe, deb, rpm, etc)
• Portable (zip)
• Source

OS Name and Version (winver on Windows or grep PRETTY_NAME /etc/os-release on most Linux distributions): Windows 10 Pro 22H2

[The-personified-devil]

Does this issue occur only when streaming or also in the alvr lobby?

[MelGipson]

Does this issue occur only when streaming or also in the alvr lobby?

In the alvr lobby too

[MrHills-2]

Similar problem, same headset. I use linux Arch tho. I play DCS and the moment i activate the controllers the game crashes. Hand tracking works fine tho.

[zmerp]

@MrHills-2 I have a Pico 4 ultra but unfortunately I cannot reproduce. Are you experiencing this after a recent firmware update?

[MrHills-2]

Not really, i just started playing with ALVR, I have no prior experience. I decided to open an issue about it tho with more info. Should I try older versions of alvr to see if it used to work? Specifically there's a particular version i should try?

#2590

[0Human0]

Nightly should be working. Stable, however, is before the Pico 4 ultra controller fix so no other versions prior to it should work either. Are you sure that you tried/installed Nightly correctly?

[MrHills-2]

I'm using ALVR Launcher, i tried both of these. Also i have a normal Pico4, not ultra

[0Human0]

Oh normal Pico 4, You did say ultra at the beginning but alright. What firmware version are you on?

[MrHills-2]

5.11.2.S. It says my system is up to date. Yeah sorry I didn't notice OP had an Ultra. Tbh i wasn't aware of an ultra version in the first place.

[0Human0]

My bad I wasn't paying attention to names

[0Human0]

I'm on that same firmware version and stable and up works just fine on my Pico 4

[MrHills-2]

Maybe it's a DCS on linux issue then. It's not officially supported after all.

[zmerp]

@MrHills-2 In ALVR nightly, before connecting in the passthrough view with the white text, you should see white crossairs to mark the position of the controllers. if you instead only see the wireframe skeleton of your hands, press some controller buttons to wake up the controllers.