Create a dashboard to display agreed team metrics

[kellylee-gds]

Brief

By the end of the cycle we should have agreed the first iteration of team metrics, and built a dashboard which can be viewed by the team and those external to the team.

The metrics should include:

• 2 or 3 availability metrics (following a common approach, as far as possible)
• one value metric
• one support/operational metric

The dashboard should:

• be accessible in a single location
• show the performance over the financial year to date
• be up-to-date within the last fortnight

Epic lead

TBD

Driving role(s)

Developer, product manager

Tasks

Beta Give feedback

1. Add a draft title or issue reference here

[trang-erskine]

SMT want some kind of availability that's common across the products.

• Pay is using payment acceptance rates, probably something on here https://payments.statuspage.io/#.

• Notify provide uptime and % of successful messages sent within 10 seconds.

We could share availability for Netlify (GOV.UK Design System website) and npm (GOV.UK Frontend).

[trang-erskine]

Value metrics

• npm download
• number of services using the Design System
• number organisation using the Design System
• community membership (total subscribers to mailchimp)

Nice to have?

• % of services using which major version of Frontend. e.g V4, V5

[trang-erskine]

Support / operational metrics, @kellylee-gds do you think we should zendesk? or is there anything else you can think of?

[kellylee-gds]

@trang-erskine I think Zendesk is a better metric than Slack or GitHub (at least until we begin proper backlog moderation)