You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Adobe Scout shows incorrect device screen size when launch AIR application for telemetry collection with iOS and tvOS devices.
Don't know if this Scout or AIR problem.
It has been tested with Scout 1.1.3 with multiple AIR versions, even with latest 33.1.1.889 with many different iOS devices with different OS versions. Also tested with Apple TV 4K A1842 with tvOS 13.3.
Same problem in all cases.
Launch desktop Scout with Windows devices and launch any AIR application with iOS (with configured Scout on iOS device) or tvOS device (with embedded .telemetry.cfg file).
Actual Result:
Scout shows 0x0 device Screen size.
Expected Result:
Scout shows real device screen size.
Known Workarounds
Use trace to output to Scout real screen resolution of device (using Stage, Screen or Capabilities properties).
The text was updated successfully, but these errors were encountered:
Problem Description
Adobe Scout shows incorrect device screen size when launch AIR application for telemetry collection with iOS and tvOS devices.
Don't know if this Scout or AIR problem.
It has been tested with Scout 1.1.3 with multiple AIR versions, even with latest 33.1.1.889 with many different iOS devices with different OS versions. Also tested with Apple TV 4K A1842 with tvOS 13.3.
Same problem in all cases.
AIR tracker issue: airsdk/Adobe-Runtime-Support#264
Steps to Reproduce
Launch desktop Scout with Windows devices and launch any AIR application with iOS (with configured Scout on iOS device) or tvOS device (with embedded
.telemetry.cfg
file).Actual Result:
Scout shows
0x0
device Screen size.Expected Result:
Scout shows real device screen size.
Known Workarounds
Use
trace
to output to Scout real screen resolution of device (usingStage
,Screen
orCapabilities
properties).The text was updated successfully, but these errors were encountered: