MeshCentralAssistant

[TiaPcom]

Hi, how does it work the tray icon?
We can't open requests (if I click on Request Help nothing happens)
Is it normal?

[vitko-bg]

Can you see that Agent is installed? Or it shows on Assistant "Agent not installed"

If you are using agent customization - it won't work, there is a request open in regards to this case - see here #9 (comment)

Otherwise, if you click on request help it should work the way as in link - for me all is fine and all is working as expected:

#3 (comment)

[Ylianst]

Arg. I have to put some more time on MeshCentral Assistant. It the agent is detected as not installed, the request help button should not be enabled in the first place. I have to figure out something for agent branding because you can have many different branded agents on the same machine and MeshCentral Assistant needs to be itself branded and look for it's corresponding agent.

@TiaPcom Can you confirm your agent is branded? - Thanks.

[TiaPcom]

Hi Ylianst, no the agent is not branded.
Assistant detects agent correctly but no action is taken when I click on "Request Help".

[TiaPcom]

I also notice that Request Help is grayed

[vitko-bg]

@TiaPcom what MC2 version you are running and what agent version?

[TiaPcom]

MC2 version 0.7.63
Agent file version 0.2.1.3

[VINISHVV]

@Ylianst
Pls fix this issue.

[Mfinadmin]

Assistant detects agent correctly, but request help button is inactive.

Meshcentral version 0.7.88

[VINISHVV]

@Ylianst

Can you priorities this.

[VINISHVV]

This issue fixed in v0.8.16 as per Ylianst/MeshCentral#2518 , But need to download New Assistant version is available here.

[VINISHVV]

Hi,
Since it's fixed. Can you check it once and close this issue.

[TiaPcom]

Hi, I've downloaded the last version of Assistant but still not working for me.
How it can be?

[VINISHVV]

You need to upgrade the meshcentral version to latest one.