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UltraCartRestApiV2.ConversationPbxAgent

Properties

Name Type Description Notes
ai Boolean Flag to indicate if the agent is AI [optional]
call_routing_preference String The call routing preference [optional]
cellphone String Cellphone number of agent in E.164 format [optional]
conversation_pbx_agent_uuid String Conversation Pbx Agent unique identifier [optional]
cos_uuid String Class of Service UUID. If null, the merchant default CoS applies. [optional]
default_phone_number_uuid String The default phone number that this agent should dial out to the PSTN with. [optional]
extension Number Extension [optional]
full_name String Full name [optional]
hardware_phone_uuids [String] Array of hardware phones UUIDs associated with this agent [optional]
login String Agent login [optional]
merchant_id String Merchant Id [optional]
personal_conversation_pbx_voicemail_mailbox_uuid String Personal Conversation Pbx Voicemail Mailbox UUID [optional]
preferred_hardware_phone_uuid String The hardware phone that will be dialed on an incoming call if routing preference is hardware_phone [optional]
record_outgoing_automatically Boolean True if outgoing calls should be automatically recorded [optional]
shared_conversation_pbx_voicemail_mailbox_uuid String Shared Conversation Pbx Voicemail Mailbox UUID [optional]
twilio_taskrouter_worker_id String Twilio taskrouter worker Id [optional]
unavailable_play_audio_uuid String Unavailable play audio UUID [optional]
unavailable_say String Unavailable say [optional]
unavailable_say_voice String Unavailable say voice [optional]
user_id Number User Id [optional]
voicemail Boolean True if this agent has voicemail configured [optional]
zoho_desk_outbound_department_id String Zoho Desk department ID to create outbound-call tickets in for this agent [optional]
zoho_desk_outbound_ticket_enabled Boolean If true, a Zoho Desk ticket is automatically created for outbound calls placed by this agent [optional]

Enum: CallRoutingPreferenceEnum

  • softphone (value: "softphone")

  • hardware_phone (value: "hardware_phone")

  • cellphone (value: "cellphone")

Enum: UnavailableSayVoiceEnum

  • man (value: "man")

  • woman (value: "woman")