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My client had subscribers coming into Ghost from Stripe & Memberpress. We successfully imported everyone EXCEPT the 40 or so users who had cancelled their subscriptions but still had time remaining. They had Stripe customer IDs, which I successfully got into Ghost (as evidenced by later exporting the same members and being able to see the customer ID), but Ghost wouldn’t mark them as anything but free.
I tried removing and reimporting those users, with a disconnection from Stripe in the middle. No change.
What did you expect to happen?
Newly imported members who have valid Stripe customer numbers and time remaining on a subscription should be imported as paid members, with that time remaining.
Steps to Reproduce
Get some subscribers into Stripe (I don’t think it’s Memberpress specific?)
Cancel their subscriptions.
Import them to Ghost (with their Stripe customer numbers)
Observe that they’re listed as free tier, not paid tier.
Ghost Version
Ghost Pro / 5.30ish
Node.js Version
Ghost Pro
How did you install Ghost?
Ghost Pro / 5.30ish
Database type
MySQL 8
Browser & OS version
NA
Relevant log / error output
No response
Code of Conduct
I agree to be friendly and polite to people in this repository
The text was updated successfully, but these errors were encountered:
Issue Summary
My client had subscribers coming into Ghost from Stripe & Memberpress. We successfully imported everyone EXCEPT the 40 or so users who had cancelled their subscriptions but still had time remaining. They had Stripe customer IDs, which I successfully got into Ghost (as evidenced by later exporting the same members and being able to see the customer ID), but Ghost wouldn’t mark them as anything but free.
I tried removing and reimporting those users, with a disconnection from Stripe in the middle. No change.
What did you expect to happen?
Newly imported members who have valid Stripe customer numbers and time remaining on a subscription should be imported as paid members, with that time remaining.
Steps to Reproduce
Get some subscribers into Stripe (I don’t think it’s Memberpress specific?)
Cancel their subscriptions.
Import them to Ghost (with their Stripe customer numbers)
Observe that they’re listed as free tier, not paid tier.
Ghost Version
Ghost Pro / 5.30ish
Node.js Version
Ghost Pro
How did you install Ghost?
Ghost Pro / 5.30ish
Database type
MySQL 8
Browser & OS version
NA
Relevant log / error output
No response
Code of Conduct
The text was updated successfully, but these errors were encountered: