Unable to connect Plex server (not the owner of the server)

[rh535]

Confirmation

• I have read the README.md on the project homepage
• I have checked if an identical issue or discussion already exists
• I have tried downgrading to find version that can be used as a workaround

The problem

I am trying to get this working for my spouse. She is not the owner of the server - I am.

After I enter her Plex credentials, it pops up which server to pick. Owned and Unowned. The owned server listed I think is the Plex app on the Shield. I pick unowned.

Any idea on how to get past this?

Thank you so much

Steps to reproduce the behavior

Login with info

Error trace / logs

ERROR    http://MY-IP:32400: HTTPConnectionPool(host='MY-IP', port=32400): Max retries exceeded with url: / (Caused by                              
         ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x1466c217a210>, 'Connection to MY-IP timed out. (connect timeout=30)'))          
ERROR    https://MY-IP.DELETING JUST IN CASE THIS IS MY TOKEN.plex.direct:32400:                                                                                  
         HTTPSConnectionPool(host='MY-IP.DELETING JUST IN CASE THIS IS MY TOKEN.plex.direct', port=32400): Max retries exceeded with url: / (Caused by            
         ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x1466c217a0d0>, 'Connection to                                                          
         MY-IP.DELETING JUST IN CASE THIS IS MY TOKEN.plex.direct timed out. (connect timeout=30)'))                                                              
╭────────────────────────── ERROR ───────────────────────────╮
│                                                            │
│ Unable to connect to resource: MY SERVER NAME. Try another server │
│                                                            │
╰────────────────────────────────────────────────────────────╯

Expected behavior

Move on to the next step

Inspect of problematic items

No response

Workarounds

I have tried reinstalling and still the same error. I have also been able to click the first link in the server selection and been able to login.

Config file contents

No response

Install method

Unraid installation (not supported)

Version

0.32.7

Python Version

latest

Plex Server Version

1.41.3.9314

Operating System and Version

Linux - unRAID

[glensc]

If it's unable to login, then it's unable to use it either.

You may have luck of doing plex-login with your user, edit the saved servers.yml, fill her token and use that

also, you said "reinstalling", reinstalling of what?