[Bug]: Installation freezes Windows 10

[glocalglocal]

Installation Method

Local Installation

The Problem

I tried to install Stirling-PDF-win-installer.exe (v0.36.3 on Windows 10) for the first time. Installation freezes at 90%. The popup displays the message:

Initializing Stirling-PDF
Stirling-PDF
Finalising startup...
90%

If I terminate and start C:\Users\user\AppData\Local\Stirling-PDF\Stirling-PDF.exe it tries to continue from where it stopped and freezes again.

If I run the downloaded Stirling-PDF-win-installer.exe again, it offers to repair the installation, and in the end I get the same freeze at 90% as above.

Version of Stirling-PDF

0.36.3

Last Working Version of Stirling-PDF

Docker and portable 0.36.0

Page Where the Problem Occurred

No response

Docker Configuration

No response

Relevant Log Output

No response

Additional Information

No response

Browsers Affected

No response

No Duplicate of the Issue

• I have verified that there are no existing issues raised related to my problem.

[Ludy87]

Hi @glocalglocal can you please provide the info.log from the path C:\Users\user\AppData\Local\Stirling-PDF\logs?

[glocalglocal]

Upgraded to 0.36.4 and problem persists. info.log attached.
info.log

EDIT: I can access Stirling PDF on the localhost but the error message above remains on the screen.

[HerveKr]

Same for me .... Blocked at 90% on 2 Windows 11 Pcs

[Frooodle]

Are you running any anti viruses?

I have tested this on 5 windows machines and it works on all
So trying to see what you have in common

Anti virus:
Admin/guest account:
Changed install path yes/no

Whatever else you can think of that might differentiate you from other windows users

[HerveKr]

Use MalwareBytes and ad guard ... and Microsoft defender
yesterday tested with ad guard on but disable , same pb

[glocalglocal]

I use the Windows AV but only on-demand. I run as admin and haven't changed the default installation path.

I don't see anything relevant in the Windows Events log.

I have the docker version installed and the portable version. Both work fine but the docker version won't work if I use the default port 8080. 8081, 8082 work OK.

The docker version sees the applications for conversion to docx and compression. The install and portable versions don't, but I am guessing that's by design.

I don't see anything unusual about my setup.

[Frooodle]

https://github.com/Stirling-Tools/Stirling-PDF/releases/download/v0.36.5/Stirling-PDF-test.exe
Can you see if this version results in anything extra? i have added some logs

[Frooodle]

You will need to uninstall the old version first (should show up in add/remove apps/programs on windows)

[HerveKr]

Yesss this one is one , continue after 90% and see

A big Thanks

[Frooodle]

very odd... i didnt add anything to fix this! I only added more logs to investigate the issue....

Will remain a mystery.... Well will push this in next release anyway :) thanks!

[HerveKr]

lol will test this on other pc in 24h

[Frooodle]

Perhaps the issue is resolved by uninstalling and reinstalling somehow

[HerveKr]

Tested on a second PC : blocked yesterday and uninstall yesterday :
On this too , it's Ok Now (first open in admin, Ok and after in user mode Ok too)

Dont know why lol
Big thanks

[Frooodle]

@glocalglocal how is it your side? can you try that new version
and also see if it shows anything new in info.log

[HerveKr]

For information : this morning tested on a 3nd PC
Classical exe : ask me for firewall windows (local and not locally) , accept , and finally after install block at 90%
Test version : dont ask me for firewall , and directly Ok
Perhaps something to see with firewall

[glocalglocal]

The test version completed OK here too. If there is nothing substantively different with this, then there is still an issue that is hit and miss. HerveKr and I were affected once and reported it. Others may not report it.

I see the install version doesn't do compress and convert to docx. If that's how it is designed to be, I will have to go back to the full docker version anyway which uses ghostscript and LibreOffice for these features.