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500 Internal Server Error on system update leads to Net::HTTPServerException (400 Bad request) #1316

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zelig8 opened this issue Apr 4, 2025 · 1 comment · May be fixed by #1324
Open

500 Internal Server Error on system update leads to Net::HTTPServerException (400 Bad request) #1316

zelig8 opened this issue Apr 4, 2025 · 1 comment · May be fixed by #1324
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@jesusbv

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@zelig8
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zelig8 commented Apr 4, 2025

encountering 500 Internal Server errors on public cloud team production infra RMT servers as shown in the following systemd journal entries for a specific customer instance:

https://etherpad.nue.suse.com/p/500-ISE-Net-HTTPServerException400-bad-request
@digitaltom
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There seems to be an error happening when announcing the system to SCC. The RMT engine throws this error when the SCC response code is != 201. Unfortunately it does not log the error response. @jesusbv maybe this is covered in the recent changes, but we could improve the logging in error case here in general for the proxy SCC requests.

jesusbv added a commit that referenced this issue Apr 15, 2025
@jesusbv
Error handling for hybrid system being announced to SCC
fef499b 
When a PAYG system activates a product like LTSS, the system
gets announce to SCC
That request can fail and the error needs to be handled

This Fixes #1316
@jesusbv jesusbv linked a pull request Apr 15, 2025 that will close this issue
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@jesusbv jesusbv self-assigned this Apr 15, 2025
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Error handling for hybrid system being announced to SCC SUSE/rmt
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@digitaltom @jesusbv @zelig8