Failed to communicate with Rocket.Chat Cloud because the domain is blocked in mainland China

[HanadaLee]

{"level":50,"time":"2025-01-02T02:24:04.005Z","pid":1,"hostname":"a91c12bcf8dd","name":"System","msg":"Failed to communicate with Rocket.Chat Cloud","url":"https://releases.rocket.chat/v2/server/supportedVersions","err":{"type":"AbortError","message":"The user aborted a request.","stack":"AbortError: The user aborted a request.\n at abort (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1458:16)\n at AbortSignal.abortAndFinalize (/app/bundle/programs/server/npm/node_modules/node-fetch/lib/index.js:1473:4)\n at AbortSignal.dispatchEvent (/app/bundle/programs/server/npm/node_modules/event-target-shim/src/event-target.mjs:337:35)\n at abortSignal (/app/bundle/programs/server/npm/node_modules/abort-controller/src/abort-signal.ts:68:12)\n at AbortController.abort (/app/bundle/programs/server/npm/node_modules/abort-controller/src/abort-controller.ts:26:9)\n at Timeout. (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/src/index.ts:43:48)\n at listOnTimeout (node:internal/timers:581:17)\n at processTimers (node:internal/timers:519:7)","name":"AbortError"}}

I noticed that in the latest version, rocketchat requires a connection to releases.rocket.chat. However, this domain is completely banned in mainland China (DNS resolution is polluted, HTTPS requests are reset), so it is impossible to connect to releases.rocket.chat in mainland China.

However, due to the mandatory requirements of the latest version of the instance, all rocketchat instances running in mainland China are forced to enter a read-only state.

Is there any way to solve this problem, or will no longer be able to run any community version rocketchat instances in mainland China in the future?

[HanadaLee]

Due to the above problems, I have rolled back to version 6.13.1 and look forward to a suitable solution.

[reetp]

You will need an offline licence.

Please contact sales/support.

https://docs.rocket.chat/docs/registration

https://docs.rocket.chat/v1/docs/air-gapped-workspace-configuration

https://docs.rocket.chat/docs/deprecated-and-phasing-out-features

[HanadaLee]

Does this mean that the community version of Rocket.Chat will no longer be available to users in mainland China?

[reetp]

No.

It means if you want to operate offline/air gapped you either need

• An offline licence - contact sales

• You will have to build your own version from the open source code and remove any registration code etc.

(Don't shoot the messenger - I don't work for Rocket.Chat !)