Ticket Manager save state/file indicator

[suspect15]

As we are nearing 3,000 open tickets, having a way to quickly identify low hanging fruit would be very helpful to efficiently reduce volume. By far the biggest barrier to fixing a ticket is being able to reproduce the issue and save states/file are the shortcuts to enable this.

I'm envisioning a game's ticket page would have some sort of new column/indicator to communicate if a link to a save state download was provided via a new "action" on the ticket itself. This would allow players interested in helping to see which achievements need states and they could collect them as they played through and submit a link to a save file that would be captured on the ticket page.

Kindergarten mock ups aside, I think this would encourage some players to check out the open tickets before they begin playing the set and be more likely to submit a state for a known problematic achievement. This could be combined with some sort of point system either now or later to reward players who submit states and has a lot of overlap with the idea proposed in #1579

It also would help developers know that a state was available which should lead to significantly more ticket fixes, especially during events like Devember and make DQ1 more accessible.

[wescopeland]

I now have access to our S3 bucket and plan on investigating how feasible direct uploads of save states might be in the near future.

[Jamiras]

Related: #712 and #1570.

Things to consider:

• Multiple save states per ticket
  • Either on initial upload, or as part of the back-and-forth between the dev and the player.
• Multiple files
  • Most of the RAxxx emulators have two files per save state - the emulator state and the achievement state.
    • These should be packaged together in the ticket.
    • How do we convey to the user to upload both?
• File formats
  • Do we validate the expected file formats, which may vary by emulator and/or require wildcard matching?
    • Do we allow image uploads?
    • Do we allow SRAM (in-game saves)?
• Compression
  • Some save states are compressed by the emulator, others could benefit from us doing it at upload.
• Retention policy
  • Do save states expire?
  • Are they deleted after the ticket is closed?
  • Can a dev discard a state if they find it irrelevant?

[wescopeland]

Thanks, I had considered a few of these, but not all of these. This is very helpful.