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echo"<br><span style='font-size: 12px; color: #555;'>Quando categoria, a divisão é feita igualitariamente dentro de cada categoria, com base no grupo. Quando grupo, a divisão é feita igualitariamente entre categorias com o mesmo grupo.</span>";
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echo__('Assign technician by ITIL Category or group?', 'smartassign') . " ";
echo"<br><span style='font-size: 12px; color: #555;'>" . __('For category, the distribution is done equally within each category based on the group. For group, the distribution is done equally among categories with the same group.', 'smartassign') . "</span>";
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echo"</th></tr>";
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echo"<tr><th colspan='4'>";
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echo"Atribuição do tecnico por Rodizio ou Balanceamento? ";
echo"<br><span style='font-size: 12px; color: #555;'>Quando Rodizio, a divisão é feita igualitariamente. Quando Balanceamento, a divisão é feita com base no tecnico com menos chamados abertos na fila.</span>";
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echo__('Assign technician by rotation or balancing?', 'smartassign') . " ";
echo"<br><span style='font-size: 12px; color: #555;'>" . __('For rotation, distribution is equal. For balancing, distribution is based on the technician with fewer open tickets in the queue.', 'smartassign') . "</span>";
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echo"</th></tr>";
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echo"<tr><th colspan='4'><hr /></th></tr>";
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echo"<tr><th>ITIL Category</th><th>Grupo</th><th>Número de Membros</th><th>Configuração</th></tr>";
msgid"Smart ticket distribution based on ITIL Category group"
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msgstr"Smart ticket distribution based on ITIL Category group"
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msgid"Assign the ITIL Category group?"
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msgstr"Assign the ITIL Category group?"
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msgid"Yes"
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msgstr"Yes"
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msgid"No"
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msgstr"No"
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msgid"Assign technician by ITIL Category or group?"
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msgstr"Assign technician by ITIL Category or group?"
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msgid"Category"
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msgstr"Category"
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msgid"Group"
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msgstr"Group"
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msgid"For category, the distribution is done equally within each category based on the group. For group, the distribution is done equally among categories with the same group."
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msgstr"For category, the distribution is done equally within each category based on the group. For group, the distribution is done equally among categories with the same group."
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msgid"Assign technician by rotation or balancing?"
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msgstr"Assign technician by rotation or balancing?"
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msgid"Rotation"
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msgstr"Rotation"
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msgid"Balancing"
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msgstr"Balancing"
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msgid"For rotation, distribution is equal. For balancing, distribution is based on the technician with fewer open tickets in the queue."
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msgstr"For rotation, distribution is equal. For balancing, distribution is based on the technician with fewer open tickets in the queue."
msgid"Smart ticket distribution based on ITIL Category group"
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msgstr"Smart ticket distribution based on ITIL Category group"
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msgid"Assign the ITIL Category group?"
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msgstr"Assign the ITIL Category group?"
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msgid"Yes"
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msgstr"Yes"
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msgid"No"
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msgstr"No"
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msgid"Assign technician by ITIL Category or group?"
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msgstr"Assign technician by ITIL Category or group?"
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msgid"Category"
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msgstr"Category"
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msgid"Group"
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msgstr"Group"
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msgid"For category, the distribution is done equally within each category based on the group. For group, the distribution is done equally among categories with the same group."
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msgstr"For category, the distribution is done equally within each category based on the group. For group, the distribution is done equally among categories with the same group."
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msgid"Assign technician by rotation or balancing?"
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msgstr"Assign technician by rotation or balancing?"
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msgid"Rotation"
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msgstr"Rotation"
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msgid"Balancing"
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msgstr"Balancing"
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msgid"For rotation, distribution is equal. For balancing, distribution is based on the technician with fewer open tickets in the queue."
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msgstr"For rotation, distribution is equal. For balancing, distribution is based on the technician with fewer open tickets in the queue."
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