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AdMob Account Erroneously Closed #37

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TSampley opened this issue Sep 13, 2024 · 3 comments
Open

AdMob Account Erroneously Closed #37

TSampley opened this issue Sep 13, 2024 · 3 comments
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@TSampley
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business-ops Business operational issues
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Monetization

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@TSampley
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Our AdMob account is being closed repeatedly for "being a duplicate account" of some account [email protected] - at first reported as a duplicate of [email protected]. The full account names are not-known because of presumed "privacy protection" when reporting a user's account to that user....

Additionally ownership of either domain is completely unknown. Trying to find steps to proceed.

We have created a community post, which was ignored and closed as a duplicate of a forgotten account question.

Our GCloud promotional point of contact, Sukriti Thakur, directed us to use the AdMob consultation page; a request was sent 2024-09-04, but we have not yet received any communication from the AdMob team outside of automated emails.
@TSampley TSampley added this to the Monetization milestone Sep 13, 2024
@TSampley TSampley self-assigned this Sep 13, 2024
@TSampley TSampley added the business-ops Business operational issues label Sep 13, 2024
@TSampley
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AdMob closed again. Still no contact from AdMob consultation team. Sent follow up to GCloud POC. Reopened AdMob, confirming yet again that we do not have any duplicate accounts.

@TSampley
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Closed yet again. Sent follow up to GCloud POC yet again. Reopened AdMob, confirming yet again that I do not have a duplicate account. I tested canceling and opening my account on another email. I may just have to cancel this account and reopen a new one and go through all the verification steps yet again. I have no idea why that would fix this issue, but I don't know what else to do. No one from Google has been any help.

@TSampley
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Closed yet again... Reopened

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