Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Crashing every few minutes #59

Open
Mike4Real opened this issue Aug 2, 2022 · 0 comments
Open

Crashing every few minutes #59

Mike4Real opened this issue Aug 2, 2022 · 0 comments

Comments

@Mike4Real
Copy link

Hello, I downloaded the version that was last updated yesterday on August 1st, but I can only use the application for about 2-3 minutes before it crashes. It seems to crash while I am doing various different things, so it does not appear to be one consistent action that crashes it. I have had a crash when: opening an ISO, opening a .usd, saving a .usd, opening the viewport, moving between objects in the viewport, changing the color values of objects on pokemon stadium.

This is my first time downloading so I don't have an older version to compare against. I tried reinstalling a few times.

I'm not really sure where to get the best crashlog / error reporting info that would be needed to diagnose this, but in Windows Event Viewer, the application logs usually say something like this each time:

Faulting application name: HSDRawViewer.exe, version: 1.0.0.0, time stamp: 0x62e7f3bc
Faulting module name: AcLayers.DLL, version: 10.0.19041.1266, time stamp: 0x773810b3
Exception code: 0xc0000374
Fault offset: 0x00028846
Faulting process id: 0xd00
Faulting application start time: 0x01d8a6bdbe35e012
Faulting application path: C:\Users\Mike\Desktop\HSDRAW\HSDRawViewer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\AcLayers.DLL

After various crashes I have seen the following DLLs listed as the faulting module in those Event Viewer logs: AcLayers.DLL, ntdll.DLL, atioglxx.DLL, WININET.DLL, tiptsf.DLL, PROPSYS.DLL.

I also tried restarting in safe mode and then opening the program, when I do that, it crashes immediately without opening any windows and the log tells me: Faulting module name: KERNELBASE.dll , every time.

OS: Microsoft Windows 10 Home Version 10.0.19044 Build 19044
CPU: AMD Ryzen 3 2200G
GPU: Radeon RX 580 8GB
Other stuff that might be relevant: I am mostly working with pokemon stadium and I am trying to change the color of the yellow triangles on the floor pattern of the stage.

Please let me know if any more specific info or logs are needed to help diagnose this, like I said I'm not really sure where I should be looking.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

1 participant