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Participants creation: Step 3 does not always load completely #3849

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MSoeb opened this issue Jul 15, 2024 · 5 comments
Open

Participants creation: Step 3 does not always load completely #3849

MSoeb opened this issue Jul 15, 2024 · 5 comments
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bug needs investigation The cause for a bug is not clear enough, so it has to be investigated for some time
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@MSoeb
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MSoeb commented Jul 15, 2024

Description: During participant creation, an error may occur that in step 2 the meeting-related fields are not loaded. Only half of the page is loaded.

How the problem looks like:
image

Reproduction: There is no clear way to reproduce the problem. Just try to create a participant with the following steps.

  1. open a meeting
  2. Click on the + Icon and create a user.
  3. Go to step 3 and check if all content is loaded.

What should happen:
Step 3 in the creation wizzard should always load correctly.

@MSoeb MSoeb added bug needs investigation The cause for a bug is not clear enough, so it has to be investigated for some time labels Jul 15, 2024
@MSoeb MSoeb added this to the 4.2 milestone Jul 15, 2024
@MSoeb MSoeb changed the title Participants creation: Step 2 does not always load Participants creation: Step 2 does not always load completely Jul 15, 2024
@Elblinator Elblinator changed the title Participants creation: Step 2 does not always load completely Participants creation: Step 3 does not always load completely Jul 15, 2024
@reiterl
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reiterl commented Aug 5, 2024

What error do you mean? It works fine here. Step 2 doesn't throw an error and is just optional. Please give a reproduction step to step which is more like "Oh open the wizard".

@reiterl reiterl added needs info and removed needs investigation The cause for a bug is not clear enough, so it has to be investigated for some time labels Aug 5, 2024
@MSoeb
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MSoeb commented Aug 9, 2024

The crucial point is, that it doesn't occur on a clear reproduction path. It can happen that the creation step 3 (with personal information and meeting specific information) doesn't load completely. If I could, I would provide a clear reproduction path, but I can't.

Nevertheless, this is an issue which occurs sometimes and should be at least stay open as - let's say as a reminder - to see that there went something wrong.

@reiterl
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reiterl commented Aug 9, 2024

Yes, I also have seen it once, see #3985 , I couldn't reproduced it.

@reiterl reiterl added needs investigation The cause for a bug is not clear enough, so it has to be investigated for some time and removed needs info labels Aug 9, 2024
@MSoeb
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MSoeb commented Aug 13, 2024

Further information, which could be helpful. I got this error randomly again with error message in console.

image

Try to figure out, what caused this, but I didn't find any clue. Hopefully, this could help.

@MSoeb
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MSoeb commented Aug 13, 2024

Note: I've added an image how the problem looks like.

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