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Issue with Classic Outlook (When Cache is Not Present or User is Offline for More Than 24hrs) #5497

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VamseeAcc opened this issue Mar 17, 2025 · 0 comments
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Area: Outlook Issue related to Outlook add-ins Needs: attention 👋 Waiting on Microsoft to provide feedback

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@VamseeAcc
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When the user is offline for more than 24 hours and starts the outlook offline to send a mail, on click of send the add-in is not working since the cache got expired and the user is stuck with sending the mail.

Your Environment

  • Platform [PC desktop, Mac, iOS, Office on the web]: Windows
  • Host [Excel, Word, PowerPoint, etc.]: Classic Outlook
  • Office version number: 2501
  • Operating System: Windows 11
  • Browser (if using Office on the web): Microsoft Edge

Expected behavior

If the user is offline for more than 24 hours, on clicking send the mail shouldn't get stuck and the add-in should trigger from cache allowing it to perform its functionality.

Current behavior

When the user is offline for more than 24 hours and starts the outlook offline to send a mail, on click of send the add-in is not working since the cache got expired and the user is stuck with sending the mail.

Steps to reproduce

  1. Side load any basic manifest file.
  2. Leave the system offline for more than 24 hours.
  3. Then try to trigger the addin.

Link to live example(s)




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Useful logs

  • Console errors
  • Screenshots
  • Test file (if only happens on a particular file)

Thank you for taking the time to report an issue. Our triage team will respond to you in less than 72 hours. Normally, response time is <10 hours Monday through Friday. We do not triage on weekends.

@microsoft-github-policy-service microsoft-github-policy-service bot added the Needs: triage 🔍 New issue, needs PM on rotation to triage ASAP label Mar 17, 2025
@exextoc exextoc added Area: Outlook Issue related to Outlook add-ins Needs: attention 👋 Waiting on Microsoft to provide feedback and removed Needs: triage 🔍 New issue, needs PM on rotation to triage ASAP labels Mar 17, 2025
@exextoc exextoc self-assigned this Mar 17, 2025
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Labels
Area: Outlook Issue related to Outlook add-ins Needs: attention 👋 Waiting on Microsoft to provide feedback
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