Cursor is below Embeded Signature whe using SetSignatureAsync in New outlook (in owa its work as expected)

[zeeveladzim]

Provide required information needed to triage your issue

Your Environment

*Pc Desktop

• new outlook
  Microsoft Outlook Version: 1.2025.219.400 (Production)
  Client Version: 20250228007.08
  WebView2 Version: 133.0.3065.92 (Stable)
  Session ID: 349d2f01-85ed-467e-8fe3-369e6be99bc5
• Office version number: 365
• Operating System: WIndows 10
• Browser (if using Office on the web): ______

Expected behavior

Should be working the same as in web version:
Cursor need to be on first line of message after Embeding Signature when reply all/forward is used

Current behavior

Cursor is below Embeded Signature whe using SetSignatureAsync in New outlook in owa its work as expected

Steps to reproduce

this simple function is used to embed html content into signature this will work good on web version but on outlook (new) the cursosr is below the signature

function saveBody(updatedContent, callback) {
Office.context.mailbox.item.body.setSignatureAsync(updatedContent, { coercionType: Office.CoercionType.Html }, function (asyncResult) {
if (asyncResult.status === Office.AsyncResultStatus.Succeeded) {
console.log("Signature updated successfully.");
} else {
console.error("Failed to update signature:", asyncResult.error.message);
}
// Always call the callback to complete the event
callback();
});

Link to live example(s)

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Provide additional details

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Context

Useful logs

• Console errors
• Screenshots
• Test file (if only happens on a particular file)

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[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• OWA / New Outlook setSignatureAsync inserts at incorrect position with S/MIME encrypted emails #4267
• Inserting Signature with the OnMessageSend event duplicates the signature #4758
• [Outlook] function "displayReplyAllForm" does not work properly #1631
• Outlook Online, item.body.setSelectedDataAsync() inserts text not into the current selection but underneath the default signature #1910
• Outlook - Cursor moves to the bottom of body when body is changed with officejs #3290

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Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

Thanks for reporting this issue regarding Signature API. It has been put on our backlog. We unfortunately have no timelines to share at this point.

Reference:

• Inserting Signature with the OnMessageSend event duplicates the signature #4758 (comment)

Solution 2:

The rollout for this fix is now complete and the change is available in client version [20240520053] or greater.

Reference:

• OWA / New Outlook setSignatureAsync inserts at incorrect position with S/MIME encrypted emails #4267 (comment)

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[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• OWA / New Outlook setSignatureAsync inserts at incorrect position with S/MIME encrypted emails #4267
• [Outlook] function "displayReplyAllForm" does not work properly #1631
• Outlook Online, item.body.setSelectedDataAsync() inserts text not into the current selection but underneath the default signature #1910
• Outlook - Cursor moves to the bottom of body when body is changed with officejs #3290

---

Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

Thanks for reporting the issue. It has been put on our backlog. We unfortunately have no timelines to share at this point.

Reference:

• Outlook - Cursor moves to the bottom of body when body is changed with officejs #3290 (comment)

Solution 2:

We have updated the documentation here: https://learn.microsoft.com/en-us/javascript/api/outlook/office.body?view=outlook-js-preview. Resolving the issue.

Reference:

• Outlook - Cursor moves to the bottom of body when body is changed with officejs #3290 (comment)

Powered by issue-sentinel

[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• Outlook Online, item.body.setSelectedDataAsync() inserts text not into the current selection but underneath the default signature #1910

---

Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

We have fixed the bug, and the fix should be available in the next ~2 weeks. Closing the bug, please feel free to reactivate the thread if you have any comments.

Reference:

• Outlook Online, item.body.setSelectedDataAsync() inserts text not into the current selection but underneath the default signature #1910 (comment)

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[arpitsangwanmsft]

Hey @zeeveladzim!
We could not repro the mentioned issue in New Outlook. We've tried reproducing with following assuming that setSignatureAsync is being called with a onNewMessageCompose type of addin here but the cursor focus stays on first line. Its not a repro in owa/ New outlook for any of the new message compose / reply / replyAll / forward scenarios.

Can you please provide us with a recording of the repro scenario for clear steps along with a sample addin (if possible), where the issue can be reproduced?

[zeeveladzim]

Recording-20250312_121114.webm

[zeeveladzim]

I was able to solve this issue was related to cache ,but not outlook cache
there was a cache issue coming from webedge process
this was located here:
%AppData%\Local\Microsoft\Olk\EBWebView
this was only hapening on my device which was also the device I was developing on so might be related to some debug deployment that was cached