displayDialogAsync is crashing after around 15 seconds after successfully opening an URL

[pietrofxq]

Provide required information needed to triage your issue

Your Environment

• Platform [PC desktop, Mac, iOS, Office on the web]: PC
• Host [Excel, Word, PowerPoint, etc.]: Outlook
• Office version number: Web
• Operating System: Windows 11
• Browser (if using Office on the web): Chrome

Expected behavior

Iframe popup should stay open and not crash

Current behavior

When I open my service URL with displayDialogAsync using these parameters:

{
          height: 90,
          width: 90,
          promptBeforeOpen: false,
          displayInIframe: true,
 },

the URL is loaded correctly. After doing no action and waiting 15 seconds, this screen shows up:

Clearing network and console in devtools and waiting for the crash reports no activity whatsoever about what might have happened

Steps to reproduce

Call displayDialogAsync with these parameters:

 Office.context.ui.displayDialogAsync(
          'https://fire.chilipiper.io',
          {
            height: 90,
            width: 90,
            promptBeforeOpen: false,
            displayInIframe: true,
          })

[Oleg-O]

Could you please provide the version of this Outlook client?

[pietrofxq]

Could you please provide the version of this Outlook client?

I am testing in outlook web, do I need to reproduce it on desktop?

[pietrofxq]

is there anything else I can add to help with this? It is currently blocking a major feature of our add-in that we would like to release. It would be helpful to get a better error message from that crash, we don't know where to start investigating it.

[sivachandran-msft]

Hi @pietrofxq , thanks for reporting & sharing the required details to repro this issue. We could repro this in our environment. We have added this work item to our backlog. However, at this time, we do not have an estimated timeline for when a fix will be implemented. We appreciate your patience and understanding as we work towards a resolution.

Internal TrackingID: 5188722

[anjalitp]

@pietrofxq Could you please try invoking the API with diplayInFrame: false and see if this resolves the issue?
As per our internal investigation, the url "https://fire.chilipiper.io/" is getting redirected to an auth page and the recommendation is that "You should not use displayInIframe: true if the dialog box will at any point redirect to a page that can't be opened in an iframe. For example, the sign in pages of many popular web services, such as Google and Microsoft account, can't be opened in an iframe".

Also find use the attached code snippet to check if the API is returning any error on execution.
` const dialogUrl = "https://fire.chilipiper.io";

Office.context.ui.displayDialogAsync(dialogUrl, { height: 50, width: 50, displayInIframe: false, promptBeforeOpen: false }, (result) => {
if (result.status === Office.AsyncResultStatus.Succeeded) {
const dialog = result.value;
console.log("Dialog opened successfully:", dialog);
} else {
console.error("Failed to open dialog:", result.error);
}
});`

[pietrofxq]

@pietrofxq Could you please try invoking the API with diplayInFrame: false and see if this resolves the issue? As per our internal investigation, the url "https://fire.chilipiper.io/" is getting redirected to an auth page and the recommendation is that "You should not use displayInIframe: true if the dialog box will at any point redirect to a page that can't be opened in an iframe. For example, the sign in pages of many popular web services, such as Google and Microsoft account, can't be opened in an iframe".

Also find use the attached code snippet to check if the API is returning any error on execution. ` const dialogUrl = "https://fire.chilipiper.io";

Office.context.ui.displayDialogAsync(dialogUrl, { height: 50, width: 50, displayInIframe: false, promptBeforeOpen: false }, (result) => { if (result.status === Office.AsyncResultStatus.Succeeded) { const dialog = result.value; console.log("Dialog opened successfully:", dialog); } else { console.error("Failed to open dialog:", result.error); } });`

Hello Anjali, the issue remains the same. I am logged in in our service so there is no redirect and the issue still happens

[mmanjaree-msft]

@pietrofxq Can you please share a recording of the issue. Also do you see the issue when you use the display dialog api without any redirection? Can you try and share this info?

[microsoft-github-policy-service]

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

[microsoft-github-policy-service]

This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.